Anyu Boris Che
Coon Rapids,MN
Summary
Experienced Training Specialist with 3-year record of success in Industrial companies and restaurants instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Crew Trainer
McDonald's
Coon Rapids, Minnesota
03.2020 - Current
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
Taco Bell
Coon Rapids, MN
07.2021 - 08.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
Intern
Aluminums Factory
Ekounou, Yaoundé, Cameroon
09.2019 - 08.2020
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Internship Student
Metch Elect Sarl
Kondengui, Yaounde,Cameroon
12.2018 - 05.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Education
Electrical Engineering
St Joseph Technical High School
Yaoundé, CameroonEngineering (Pre-Engineering)
Coon Rapids High School
Coon Rapids, MN06.2023
Skills
- Training Program Design
- Customer Service
- Policies and Procedures
- Restaurant Operation
- Emergency Calls
- Active Listening
- POS Systems
- Coaching and Mentoring
- Crew Assistance
- Training Video Production
- Team Leadership
- Crew Collaboration
- Group Discussion Facilitation
- Efficiency Estimation
Certification
- 1 year CPR certification
Languages
French
Native or Bilingual
English
Native or Bilingual
Software
Microdoft Office
Timeline
Crew Member
Taco Bell
07.2021 - 08.2021
Certified Crew Trainer
McDonald's
03.2020 - Current
Intern
Aluminums Factory
09.2019 - 08.2020
Internship Student
Metch Elect Sarl
12.2018 - 05.2019
Electrical Engineering
St Joseph Technical High School
Engineering (Pre-Engineering)
Coon Rapids High School