Certified Medical Assistant, Disease Intervention Specialist and Dental Member Assistant with experience in providing high quality patient-centered care to a diverse patient population, have the ability to adapt easily to changing environments and demands, detailed oriented, clear communicator and great team player.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Member Assistant (DMA)
Kaiser Permanente
07.2023 - Current
Effectively communicate with members and other office employees to ensure orderly and efficient patient care
Explain to patients how they can get various information and resources found online or via the membership services.
Maintain current daily schedule/receive patients during check-in and check-out
Document and collect patient information
Determine, explain and collect all fees for services rendered in accord with the individual patients benefits, the Programs published fee schedule, and the cash handling policy
Assist in maintaining a clean and neat reception area and lounge
Check the reception area periodically to assure prompt attention for all patients
Confirm future appointments via confirmation calls
Schedule (and cancel if needed) patients appointments with providers for initial and return appointments according to established guidelines
Respond to chart requests made throughout the day
Take and relay messages according to office policy
Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
Epidemiologist
Public Health- Communicable Disease Control & Prevention Covid-19 Response
06.2020 - 06.2022
Subject Matter Expert for the Covid-19 response team with the responsibility to read and interpret daily Covid-19 updates and data
Work alongside the Infectious Disease Control and Prevention for Clackamas County Public Health and assist with the implementation of mandates and policies driven by data collection and insights
Coordinate communicable disease programs by identifying, monitoring, and responding to outbreaks, assure proper recording and by providing education to the public
Trained, monitored and overlooked the Contact Tracing Unit
Interacted with internal and external customers through phone calls
Coordinated, arranged and led meetings and training
Process labs from hospitals and clinics in the Clackamas County region, assigned to Case Investigators for further follow up
Referred qualifying individuals for housing support/rent assistance
Collect personal information and documentation for the verification and eligibility process.
Certified Medical Assistant
Mid County Health Center
12.2016 - 06.2017
Greet patients and make preparations for examinations
Obtain and record vital signs such as blood pressure, pulse, temperature, weight and height
Obtain information about medical history, drug history, complaints/concerns and allergies
Proficient in phlebotomy and administering immunizations to children and adults
Perform Electrocardiograms (EKG)
Maintain a clean, healthy and safe environment, and stock exam rooms with adequate medical supplies
Perform clerical duties such as scheduling patient appointments, scrub charts for upcoming visits, manage medical records and document information
Assist with documenting and taking phone calls
Maintain accurate records of patient care, condition, progress and concerns
Test and record blood glucose levels, hemoglobin levels, perform pregnancy tests and perform strep tests.
Education
Certified Medical Assistant -
Portland Community College - Medical Assisting Program
06.2016
Skills
Bilingual (Russian and English)
Project, data & record management
Detail oriented, organized & flexible
Microsoft, Excel & Teams knowledge
Intercommunication skills
Adaptability and Flexibility
Certification
CMA
NCCT Certification
HIPPA Training
FEMA Training
BLS/CPR
Timeline
Dental Member Assistant (DMA)
Kaiser Permanente
07.2023 - Current
Epidemiologist
Public Health- Communicable Disease Control & Prevention Covid-19 Response
06.2020 - 06.2022
Certified Medical Assistant
Mid County Health Center
12.2016 - 06.2017
Certified Medical Assistant -
Portland Community College - Medical Assisting Program
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