Provide comprehensive, multi-level IT support for over 600 students, faculty, and staff, resolving issues related to computers, networks, printers, and classroom technology.
Administer user and group accounts in Active Directory and Office 365, maintaining proper access and security protocols.
Manage mobile devices using JAMF and Google Admin, providing support for Chromebooks and Macs.
Led IT projects, including AI integrations and security system upgrades, enhancing technology use across the school.
Develop and maintain professional technical documentation and user training materials to support staff and students.
Oversee new hire setups and onboarding, ensuring seamless access to technology resources.
Analyze financial data, develop a budget, and manage expenditures for technology services.
Collaborate with other departments to develop innovative solutions for complex problems.
Teach and train teachers to integrate new technology into their classrooms, ensure smooth adoption, and improve instructional tools.
Participate in the Middle States Association (MSA) accreditation process, focusing on technology integration to enhance educational standards.
Optometric Technician
LensCrafters
King of Prussia, PA
09.2020 - 08.2022
Assisted with visual field testing, ocular photography, optical coherence tomography, and pre-exam data collection.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Posted refractor receipts, entered data into spreadsheets, and alphabetized folders and invoices.
Communicated with patients to obtain and document medical histories.
Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
Ability to assess customer support needs when they arrive, then provide solutions or refer them to other team members.
Internship
Archbishop Wood High School
Warminster, PA
01.2022 - 04.2022
Assisted supervisors with hardware and software configuration, setup and troubleshooting to maintain system functions.
Assist and train teachers with integrating technology into their curriculum.
Upgraded laptops/desktops, improving speed and performance.
Worked on an IT tickets using Zendesk.
Configured routers, switches, and other hardware to deploy and manage LAN and wireless networks.
Experience with MS Power Point, MS Excel, MS Word, and Visio
Education
BACHELOR OF SCIENCE - Information Science And Technology
The Pennsylvania State University
Abington, PA
05.2022
Skills
Technical Skills: Help Desk Support, Excel, Microsoft Projects, Python, Java, HTML, SQL, Visio, System Troubleshooting, Network Configuration, LAN, Switches, Active directory, Project Coordination, Hardware Installation, Power BI
Soft Skills: Critical Thinking, Problem Solving, Communication, Teamwork, Data Visualization, Customer Service
Projects
Integration
Team Leader
Using HTML and Python, create a web-based social media application that allows users to share their daily lives. For the new user to sign in, Google Sign-in was integrated into the Web application using Google tokens.
Using XAMPP, I created a database to store user credentials and photographs.
Database Design
Team Leader
Created a database schema using Visio to visualize how data will flow and relate to each other.
Created a database using Oracle Apex for PSU Canvas.
Using SQL-created tables, insert data into the appropriate tables.
Languages
English (Native), Urdu (Native), Punjabi (Proficient), Hindi (Proficient), Arabic (Elementary).
Certification
SQL
Affiliations
Host of Chai & Biscuits podcast.
Timeline
Information Technology Manager
Little Flower Catholic High School
09.2022 - Current
Internship
Archbishop Wood High School
01.2022 - 04.2022
Optometric Technician
LensCrafters
09.2020 - 08.2022
BACHELOR OF SCIENCE - Information Science And Technology