Anzetta Mays
North Las Vegas,NV
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
12
12
years of professional experience
Work History
Airline Ticket Agent
Delta Air Lines, Inc
07.2022 - Current
- Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Verified passenger documentation to ensure compliance with international travel requirements.
- Maintained accurate records of ticket sales, refunds, and exchanges using airline software systems.
- Managed group bookings expertly from initial inquiry through final payment processing.
Patient Service Representative
Dignity Health Hospital
11.2017 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Patient Access Representative
Sunrise Hospital
11.2011 - 10.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
Some College (No Degree) - Phlebotomy
College of Southern Nevada
Las Vegas, NVSkills
- Reservation Systems
- Baggage handling
- Upselling abilities
- Travel documentation
- Basic computer skills
- Customer Service
- Problem-Solving
- Team Leadership
- Creative Thinking
Timeline
Airline Ticket Agent
Delta Air Lines, Inc
07.2022 - Current
Patient Service Representative
Dignity Health Hospital
11.2017 - Current
Patient Access Representative
Sunrise Hospital
11.2011 - 10.2017
Some College (No Degree) - Phlebotomy
College of Southern Nevada