Anzhalika Zaichkova
Miami,FL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Insurance Planet
Aventura, FL
01.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated and maintained databases with current information.
Education
High School Diploma -
Belarusian Trade And Economic University of Consum
Republic Of Belarus06-2005
Skills
- Customer service
- Database management
- Payment processing
- Technical support
- Product knowledge
- Customer retention
Certification
- Resident Insurance License Issue Date 05/17/2024
0440 - CUSTOMER REPRESENTATIVE
Lisence number
G122587
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Full Professional
Polish
Elementary
Affiliations
- work out
Timeline
Customer Service Representative
Insurance Planet
01.2023 - Current
High School Diploma -
Belarusian Trade And Economic University of Consum
Similar Profiles
Jesús RosalesJesús Rosales
Resident Hotel Director at Blue Diamond Resorts / Planet Hollywood Costa Rica and Planet Hollywood CancúnResident Hotel Director at Blue Diamond Resorts / Planet Hollywood Costa Rica and Planet Hollywood Cancún
Jackson EdwardsJackson Edwards
National Recruiter III - Recruitment Team Lead at Planet Forward - The Planet GroupNational Recruiter III - Recruitment Team Lead at Planet Forward - The Planet Group
Devon ReeseDevon Reese
Front Desk Receptionist at Planet FitnessFront Desk Receptionist at Planet Fitness
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami