Anzhelika LItvak
FishCanFly Worldwide Concert Agency
Euless,TX
3
Languages
20
years of professional experience
Dedicated professional with strong customer service skills, significant international experience in hospitality and strong interpersonal skills. Adept at problem-solving and collaboration. Proven ability to enhance client satisfaction through attention to detail and effective communication.
Work History
Tour Manager
3 Years 10 Months- Displayed personal responsibility by meeting all deadlines.
- Was responsible for organization off all accommodations for artists and bands.
- Worked effectively in fast-paced environments.
- Worked independently and collaboratively in a team environment.
- Quickly learned new processes and adapted to changing work conditions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Corporate Department Manager
2 Years 9 Months- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Organized corporate events by booking hotels, air travel, transfers, dinners
- Streamlined communication between departments to enhance clients' experiences.
- Provided exceptional customer service for events, addressing clients inquiries and resolving issues promptly.
- Preserved client's privacy and security through strict adherence to data protection policies when handling personal information
- Coordinated transportation arrangements for clients as needed.
Sales Agent
2 Years 6 Months- Provided tailored travel solutions to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline reservation processes and improve efficiency.
- Resolved complex booking issues promptly, ensuring a seamless customer experience.
- Developed promotional packages to drive sales during peak seasons and special events.
- Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal client experiences.
- Improved accuracy of reservations data entry by consistently reviewing information for errors or inconsistencies before finalizing bookings.
- Strengthened client relationships through excellent interpersonal skills, empathetic listening, and prompt follow-up on inquiries or issues.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Education
Bachelor of Arts - Management
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Languages
English
Ukrainian
Russian
Timeline
Tour Manager
FishCanFly Worldwide Concert Agency
05.2022 - 03.2026Read More
Corporate Department Manager
TourClub Viktoria
02.2012 - 11.2014Read More
Sales Agent
TourClub Viktoria
09.2006 - 03.2009Read More
International Cristian University of Kyiv
Bachelor of Arts from Management
Read More