Anzhelika Sergeeva
Los Angeles,United States
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Westwinds Inn
05.2020 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained transaction security by verifying payment cards against identification.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Customer Service Representative
Myperfectresume.com, Steiner Building NYC
05.2017 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Administrative Studies - Hospitality Administration And Management
Moscow University
Moscow05.2017
Skills
- Mail Handling
- Conflict Management
- Verbal and Written Communication
- Meeting Scheduling
- Word Processing
- Time Management
- Customer Assistance
- Hospitality Service
Languages
Russian
Native or Bilingual
Timeline
Front Desk Receptionist
Westwinds Inn
05.2020 - 01.2022
Customer Service Representative
Myperfectresume.com, Steiner Building NYC
05.2017 - 05.2020
Bachelor of Administrative Studies - Hospitality Administration And Management
Moscow University
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