Aoi Francois
Child Educator/IT Support
Fort Leonard Wood,MO
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service, childcare/education industry. Solid patience and strong responsibility with an outgoing, positive demeanor and proven skills in establishing customer or student rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Paraprofessional
Waynesville RVI School District
Waynesville, MO
11.2020 - Current
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Prepared learning materials, helping teachers prepare for daily instruction.
Technician
Child And Youth Developmental Service
Camp Foster , Okinawa
09.2016 - 06.2020
- Observed teachers in classroom environments to assess performance and identify areas of improvement.
- Implemented balanced schedules of age-appropriate learning, rest and play.
- Coordinated learning-focused program to help children build foundational knowledge.
- Organized classroom resources and lesson supplies for teachers.
- Time managements for stuff.
Cashier/Waitress
Yakitori House
Jacksonville, NC
07.2011 - 02.2013
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
- Addressed customer needs and made product recommendations to increase sales.
- Collected and authorized payments of guests.
Cashier/Store Associate
Taiyo Golf Course
05.2007 - 08.2010
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Take special order, repair order, and tee time reservations.
Education
Associate of Arts - General Study
University of Maryland Global Campus
Largo, MD 08.2018 - 12.2021
High School Diploma -
Oroku High School
Japan 05.2001 -
Skills
Educational assistance
Conflict resolution techniques
Social development and integration
Lesson Planning
Elementary education
Technical issues analysis
Desktop support
Certification
[Google IT Support Professional Certificate ], [Google]
Timeline
[Google IT Support Professional Certificate ], [Google]
07-2022
Paraprofessional
Waynesville RVI School District
11.2020 - Current
Associate of Arts - General Study
University of Maryland Global Campus
08.2018 - 12.2021
Technician
Child And Youth Developmental Service
09.2016 - 06.2020
Cashier/Waitress
Yakitori House
07.2011 - 02.2013
Cashier/Store Associate
Taiyo Golf Course
05.2007 - 08.2010
High School Diploma -
Oroku High School
05.2001 -