Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Allen Zhou

Lynnwood,WA

Summary

Dynamic General Manager with a proven track record at Happy Lemon, excelling in operations management and team leadership. Expert in training and coaching, I successfully led initiatives that exceeded sales targets and optimized inventory management. Recognized for enhancing team collaboration and implementing effective scheduling strategies to boost productivity.

Overview

8
8
years of professional experience

Work History

General Manager

Happy Lemon
08.2023 - 07.2025
  • Assisted in daily operations, learning workflow processes and enhancing team collaboration.
  • Supported project management initiatives, contributing to timely completion of tasks and objectives.
  • Gained experience using inventory management systems to track supplies and maintain stock levels.
  • Participated in staff training sessions, improving understanding of company policies and procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Assistant Manager

Happy Lemon
04.2023 - 08.2023
  • Led team in daily operations, ensuring adherence to company policies and procedures.
  • Managed scheduling and resource allocation to optimize operational efficiency.
  • Developed training programs for new staff, enhancing onboarding process and reducing ramp-up time.
  • Streamlined communication between departments, improving collaboration and project coordination.

Shift Manager

Happy Lemon
09.2021 - 04.2023
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored team members on operational procedures and best practices.
  • Implemented process improvements to enhance productivity and reduce downtime.
  • Managed inventory levels, ensuring optimal stock availability for customer demand.

Barista

Happy Lemon
02.2021 - 09.2021
  • Developed expert knowledge of beverage preparation and presentation techniques.
  • Trained new staff on operational procedures and customer service standards.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.

Barista

Black Ball Taiwanese Dessert
06.2017 - 09.2018
  • Delivered exceptional customer service in high-volume coffee shop environment.
  • Prepared and served a variety of beverages, adhering to quality standards.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Assisted in training new baristas on proper brewing techniques and customer interaction.

Education

Lynnwood Highschool
Bothell, WA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Strong independently worker
  • Efficient multi-tasker
  • Training and coaching
  • Time management
  • Employee scheduling

Languages

English
Limited Working
Chinese (Mandarin)
Native or Bilingual

Timeline

General Manager

Happy Lemon
08.2023 - 07.2025

Assistant Manager

Happy Lemon
04.2023 - 08.2023

Shift Manager

Happy Lemon
09.2021 - 04.2023

Barista

Happy Lemon
02.2021 - 09.2021

Barista

Black Ball Taiwanese Dessert
06.2017 - 09.2018

Lynnwood Highschool

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