Aolani Washington
Henderson,NV
Summary
Adept Lead Certified Pharmacy Technician with 4 years of experience in retail pharmacy, recognized for strong leadership, operational oversight, and dedication to quality patient care. Proven ability to manage pharmacy staff, ensure regulatory compliance, and streamline daily workflows. Skilled in de-escalation, critical thinking, and safety protocol adherence. Personable and diligent, with a consistent record of improving efficiency throughout the pharmacy and elevating service standards in a fast-paced environment.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Smiths Food And Drug
Las Vegas, NV
02.2022 - Current
- Lead a team of technicians in processing, dispensing, and selling prescriptions
- Order legend, OTC, and controlled drugs, inventory reconciliation, supply ordering
- Provide ongoing training and mentorship for pharmacy staff
- Handle escalated calls and customer service issues
- Resolve insurance rejections codes
- Assist with prior authorizations
- Administer vaccines and manage patient consent forms
- Generate schedules and collaborate with staff to accommodate time off requests
- Track medication expiration dates and oversee the safe disposal of expired, recalled, or damaged products
- Assist Pharmacy Manager with records storage, pharmacy inventory of controlled substances, company conference calls, and clarifying prescriptions with prescribers
- Assist with Medication Therapy Management (MTM) and collaborate with pharmacists for patient care
- Post fill audits
- File all prescription hard copies
Certified Pharmacy Technician
Smiths Food And Drug
Las Vegas, Nevada
08.2021 - 02.2022
- Type, dispense, and sell prescriptions
- Assist patients with vaccination check in
- Return to stock
- Contact prescribers for refill requests
- Adhere to all federal, state and local laws as a pharmacy technician
- Shelf maintenance
- Supply ordering
- Restock shelves with biweekly drug orders
Tier 2 Customer Service Representative
Nike/24-7 Intouch Contact Center
Las Vegas, NV
11.2019 - 06.2021
- Assist entry level representatives with all entry level customer communication, via chat, email, or phone.
- Handle escalated cases/phone calls
- Provide feedback to representatives in order to coach and help them succeed
- Documentation of all customer interactions
- Track orders and assist with missing packages
- Process returns, exchanges, and refunds
- Collaborate with store associates for stock checks and in store pick up
Education
Pharmacy Technician
Northwest Career College
Las Vegas, NV 11.2020 - 06.2021
CCSD Adult Education
Las Vegas, NVSkills
- Detail oriented
- Conflict resolution
- Schedule management
- Task delegation
- Order maintenance & verification
- Point of sale systems proficiency
- Insurance billing & verification
- Medication dispensing
- Prescription validation
- HIPAA compliance
- Experience in Cardinal Health/Vantus system
- Proficient in Microsoft programs
- Drug Classification
- Pharmacy Operations
- Knowledge of FDA, DEA, & Board of Pharmacy Compliance
- Vaccine Administration/Documentation
- Inventory Management
- Well versed in MTM
- Professional phone etiquette
Certification
- Nevada Board of Pharmacy Technician License
- Arizona Board of Pharmacy Technician License
- PTCB Certified (CPhT)
- BLS (CPR and AED) Certification
- Immunization Certified
Timeline
Lead Certified Pharmacy Technician
Smiths Food And Drug
02.2022 - Current
Certified Pharmacy Technician
Smiths Food And Drug
08.2021 - 02.2022
Pharmacy Technician
Northwest Career College
11.2020 - 06.2021
Tier 2 Customer Service Representative
Nike/24-7 Intouch Contact Center
11.2019 - 06.2021
CCSD Adult Education