Aouatif Raoui
Ottawa,Canada
Summary
- MBA with concentration in Finance. +10 years of experience in Forecasting, Planning, Supply Chain/Logistics expertise(forward to reverse), Operations, Risk management, Resilience, Procurement, Contract Negotiation, Leadership and management, Innovation and Optimization , Healthcare Analytics Reporting, Dashboards, and Analysis including Trending, Variances, Key Performance Indicators (KPI), Process improvement, Cost and Spend Analyses, Invoice Reconciliation, Problem Solving, project managements, Stakeholders engagements, solution oriented, recommendations, and experience with worldwide market, presentations to VPs.
- Expert-level financial analytical and skills consistently rewarded for success with Strategic thinking, great presentation skills, ability to influence and persuade, excellent time management and organizational ability to multitask and meet constant deadlines. Program Management (PM3 Dell), and Problem solving.
- Microsoft Office (advanced), SAP Ariba, SAS(forecasting), PTC(Servigistics) ( Planning/Forecasting), Salesforce, NETSUITE, Power BI, Power Query, DAX, sVBA, Pivot, Formulas, SQL.
- Certifications: Yellow and Green Belt Trained (Dell)
- Languages: French (Expert), English (Expert), Arabic (Expert)
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Experienced with analyzing and interpreting complex data to identify operational inefficiencies. Utilizes data-driven strategies to streamline processes and improve productivity. Knowledge of process optimization and data analysis to support strategic decision-making.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales and operations analyst
OPUSING USA
09.2023 - 05.2024
- Company Overview: Responsible at Ciox Health/Datavant for Forecasting, building, managing and publishing strategic production plans for a defined region/s
- Responsible at Ciox Health/Datavant for Forecasting, building, managing and publishing strategic production plans for a defined region/s
- Identify conditions that contribute to gaps or key variances; explore relationships between conditions and outcomes; distinguish causes from symptoms and identifies primary causes
- Develop reporting and analytics to support root cause analysis and forward actions to improve production planning, service, and inventory performance
- Present gap analysis, supported by detailed action plans and recommendations
- Responsible at Ciox Health/Datavant for Forecasting, building, managing and publishing strategic production plans for a defined region/s
Human Capital Consultant Finance&Accounting
Randstad
01.2022 - 03.2022
- Company Overview: Search for potential Talents, connect with them and match their competencies, preferences with job offers by our clients
- Search for potential Talents, connect with them and match their competencies, preferences with job offers by our clients
Cost and Data Analyst
Distributel
08.2020 - 04.2021
- Company Overview: Hold responsibility for all aspects of data management, contract management, financial data, Cost of goods sold, Forecast, Capacity Based billing
- Hold responsibility for all aspects of data management, contract management, financial data, Cost of goods sold, Forecast, Capacity Based billing, numbering resources, circuit info, rate info, routing details
- Audit COS charges to validate dates, charges, and quantities
- Collect, analyze and report financial information and other information related to cost of sales
- Manage supplier contracts, Track, report and renew communication
- Hold responsibility for all aspects of data management, contract management, financial data, Cost of goods sold, Forecast, Capacity Based billing
Senior Advisor Analyst- Supply Chain Global Reverse (RL) team
Dell Technologies
10.2016 - 03.2020
- Company Overview: Global financial Senior advisor worked jointly with Business intelligence team
- Global financial Senior advisor worked jointly with Business intelligence team
- Guided, Planned, designed, established, built, implemented same standards for reporting processes globally to provide accurate information, and made assessment using new KPI
- Identified trends in financial performance, provided recommendations, developed specific strategy and objectives, run project to reduce cost of Write offs by engaging all internal stakeholders, and externals ones(IPS, DHL.) through Request of Information (RFI), Request of Quote (RFQ), Request for Proposal (RFP), getting customers feedbacks via questionnaires, and that led to improve Write Off (W/O) by 12% reduction in first year and by 8% in second year
- Managed Global Project for standardization and globalization, share best practices
- Explored, established and evaluated investment opportunities, Return on Investment (ROI)
- Developed, provided, presented financial models and forecasting to Sr
- Directors and to VP's
- Made changes to reports
- Global financial Senior advisor worked jointly with Business intelligence team
Senior Advisor Analyst Center of Competencies -Supply Chain
Dell Technologies
09.2015 - 10.2016
- Company Overview: Global Program Manager
- Identified and defined opportunities for improvement in global processes and practices within all services
- Global Program Manager
- Identified and defined opportunities for improvement in global processes and practices within all services
- Identified trends in financial performance and provided recommendations for improvement to senior managements
- Oversaw Global and regional services parts to build the first Global and Regional Scorecards Governance with all metrics an KPIs: Customer Experience, Costing, fix to commit, RL, Forwarding
- Implemented cost per part by Global/Region, Country to spot the right performance
- Provided guidance to junior team members and advised organization on supply chain decisions
- Global Program Manager
- Identified and defined opportunities for improvement in global processes and practices within all services
Senior Advisor Operations Supply Chain
Dell Technologies
03.2014 - 09.2015
- Company Overview: Supported Emerging Countries (EC) Logistic Operations procurement, contract negotiation, and management
- Supported Emerging Countries (EC) Logistic Operations procurement, contract negotiation, and management, Financial Spend analytics and Performance KPI
- Conducted by country and by region financial spend analytics and developed Performance KPI for Freight Cost, warehouse, taxes, import and export duties
- Evaluated, analyzed, and approved supply chain payments for partners and managed their billing for processes
- Reconciliated invoice with financial records between Dell Logistics partners
- Created, Purchasing Order (PO) using SAP Ariba
- Made significant improvement to EC cost consolidation process, reducing the time from 7 days to 2 hours
- Supported Emerging Countries (EC) Logistic Operations procurement, contract negotiation, and management
Senior Advisor Demand Planning:/Buying Inventory - Supply Chain
Dell Technologies
11.2012 - 03.2014
- Company Overview: Supported Inventory Distribution, procurement, contract negotiation, and management
- Supported Inventory Distribution, procurement, contract negotiation, and management, by forecasting, planning, and budgeting quantity and cost of parts availability in depots and warehouses by country to avoid scarcity of resource, and enhance customer satisfaction
- Developed a forecast methodology that prevented Part not available in company's warehouse considering factors like the lead-time from the central depot to the country depot
- Worked with different stakeholders to solve issues about scarcity of parts, redesigned, and adapted new methods to ship parts less time and less cost and gain customer satisfaction
- Supported Inventory Distribution, procurement, contract negotiation, and management
Senior Advisor Forecaster-Global Call Center Operations
Dell Technologies
10.2008 - 11.2012
- Company Overview: Supported Global Services by forecasting the number of call volumes for Dell Technical Support and Dell Outsourcers
- Supported Global Services by forecasting the number of call volumes for Dell Technical Support and Dell Outsourcers
- Analyzed historical data, and seasonality and lagging and leading factor
- Collaborated with Planning team to develop headcount figures to match demand
- Changed Asian market Forecasting model from an approach based on call volume to a model based on multiple factors like active service units, and seasonality trends
- Achieved performance was always at 97% and some countries it was 100% (comparing calls forecasted versus Actual received)
- Supported Global Services by forecasting the number of call volumes for Dell Technical Support and Dell Outsourcers
Advisor Resource and Capacity - Global Call center Operations
Dell Technologies
11.2006 - 10.2008
- Company Overview: Supported Resource and Capacity planning in time optimization to take calls
- Supported Resource and Capacity planning in time optimization to take calls
- Managing a team of 6 employees
- Analyzed time spent by Tech support team and compared this to percentage calls received and made change to team to lead to productivity
- Requested scheduling team to evaluate the spare time spent and requested Telecom team to make improvements in agent calls distribution
- Led improvements in efficiency and productivity for Tech support agents, leading to an improvement of calls taking from 60% to 80%
- Supported Resource and Capacity planning in time optimization to take calls
Education
Master of Business Administration - Finance
Al Akhawayn University
01.2006
Bachelor - Biology
Hassan II University
01.2000
Skills
- Microsoft Office (advanced)
- SAP Ariba
- SAS (forecasting)
- PTC (Servigistics) (Planning/Forecasting)
- Salesforce
- NETSUITE
- Power BI
- Power Query
- DAX
- SVBA
- Pivot
- Formulas
- SQL
- Trend analysis
- Cost reduction
- Operational efficiency
- Process improvement
- Performance metrics
- Report generation
- Process optimization
- Data analysis
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Environmental, Social and Governance Certificate, University of Pennsylvania via Coursera, 01/01/24
- Business Analytics: Data-driven Decision Making and Insights, University of Toronto - Rotman School of Management, 01/01/23
Languages
English
Full Professional
French
Full Professional
Arabic
Full Professional
Timeline
Sales and operations analyst
OPUSING USA
09.2023 - 05.2024
Human Capital Consultant Finance&Accounting
Randstad
01.2022 - 03.2022
Cost and Data Analyst
Distributel
08.2020 - 04.2021
Senior Advisor Analyst- Supply Chain Global Reverse (RL) team
Dell Technologies
10.2016 - 03.2020
Senior Advisor Analyst Center of Competencies -Supply Chain
Dell Technologies
09.2015 - 10.2016
Senior Advisor Operations Supply Chain
Dell Technologies
03.2014 - 09.2015
Senior Advisor Demand Planning:/Buying Inventory - Supply Chain
Dell Technologies
11.2012 - 03.2014
Senior Advisor Forecaster-Global Call Center Operations
Dell Technologies
10.2008 - 11.2012
Advisor Resource and Capacity - Global Call center Operations
Dell Technologies
11.2006 - 10.2008
Bachelor - Biology
Hassan II University
Master of Business Administration - Finance
Al Akhawayn University
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