Aashit Patel
Savannah,GA
Summary
Accomplished leader with a proven track record at Anatolia Tile & Stone, enhancing operational efficiency and customer satisfaction through strategic planning and process improvement. Skilled in team leadership and analytical thinking, I've driven project success and fostered a culture of continuous learning, achieving significant advancements in service delivery and team performance.
Overview
6
6
years of professional experience
Work History
Manager - Distribution Center
Anatolia Tile & Stone
2024.01 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Supervisor - Distribution Center
Anatolia Tile & Stone
2022.10 - 2024.01
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
WMS Controller
Anatolia Tile & Stone
2022.08 - 2022.10
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Reduced customer complaints by promptly addressing issues related to order status or shipment delays.
- Reduced order turnaround time, implementing more efficient data entry techniques.
- Contributed to decrease in customer complaints related to order fulfillment, closely monitoring order statuses and proactively addressing potential issues.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Store Manager
Texaco Gas Station
2020.12 - 2022.08
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Order Processor
Anatolia Tile & Stone
2019.01 - 2021.03
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
- Operated pallet jacks, forklifts and other equipment.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Export Agent Lead
United Cargo
2019.02 - 2019.11
- Documented waybill data and dimensions and weights of cargo in computer database.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
- Processed live animal and perishable shipments in compliance with regulatory guidelines.
- Proactively addressed client concerns during the export process by maintaining open lines of communication throughout each transaction stage.
- Followed requirements and regulations for dangerous goods handling.
- Strengthened relationships with vendors and partners by providing exceptional customer service and support.
- Enhanced client satisfaction by efficiently coordinating export processes and ensuring timely deliveries.
- Managed complex documentation requirements for various export markets to facilitate seamless transactions.
- Verified shipments against documents to maintain accuracy.
- Coordinated with shipping and transport companies on behalf of clients.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
Export Agent
United Cargo
2018.03 - 2019.02
- Delivered exceptional customer experiences with genuine enthusiasm and professionalism during each interaction.
- Established strong relationships with repeat customers by remembering preferences and offering personalized service during visits.
- Contributed to inventory management, ensuring optimal stock levels and timely reorders of popular styles.
- Optimized routing options for shipments by analyzing available carrier schedules and selecting cost-effective solutions.
- Developed strong relationships with international agents, fostering collaboration and smooth operations across borders.
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Use UC-360 to monitor information about customers, shipments and business activities.
Education
Advanced Web Site Developer Certificate - Computer Science
Oakton Community College
Des Plaines, IL06.2019
Web Site Developer Certificate - Computer Science
Oakton Community College
Des Plaines, IL06.2019
Web Site Support And Maintenance Certificate - Web Development
Oakton Community College
Des Plaines, IL06.2019
Bachelor of Engineering - Computer Science
Gujarat Technological University
Gujarat, India05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Schedule Preparation
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Adaptability and Flexibility
- Attention to Detail
- Multitasking Abilities
Additional Information
State Review: State Review website is a WordPress website which I created with different types of plug-ins. This project contains information about state and its review which includes location, name, area, capitals. I also have edited themes for colors and effects of navigation menu.
Responsibilities:
• Used WordPress to build responsive website.
• Added plug-ins to give extra effects.
• Used custom field and custom field display plug-ins to add custom field in the webpages.
• Created webpages with animations and effects using Elementor plug-in.
• Included contact form using Ninja Forms plug-in.
• Edited Theme with in-built Theme Editor.
Environment: WordPress, custom field editor plug-in, SEO plug-in, Elementor, Ninja Forms.
New Century Wellness group: Project is created with Bootstraps, Html, CSS and JavaScript. It holds the information about the group which provide helps with health and wellness. It has 3 modules, Preventive medicine, Fitness and Traditional Care. This all are different section of wellness group.
Responsibilities:
• Developed web pages with Bootstrap 4.2.1 framework for responsive design.
• Made changes to Bootstrap using custom styles, colors and fonts.
• Added contact page for customers to ask more details.
• Used section elements to divide one page into 3 sections to use it for different purpose.
• Used photoshop to edit images for carousel and icons.
Environments: Bootstrap 4.2.1, CSS 3, JavaScript, Photoshop, Dreamweaver, Glyphicon, font-awesome framework.
7 Wonders of World: This project was based on some graphic designing, HTML, CSS and JavaScript. It has more than 3 pages a per requirements of project. Website was informative like giving information of world wonders. I have also used some framework for designing and effects.
Responsibilities:
• Used HTML, CSS and JavaScript for designing.
• Modified images for better resolution and also made Gif using Photoshop.
• Used mapping of image for targeting points of image.
• Gave effects and pop-up window by customizing Juicebox.
• Used transition effects, border style, background styles and much more in CSS for designing.
• Tested on different platforms and different devices for better resolution.
Environment: HTML, CSS, JavaScript, Photoshop, Juicebox, Dreamweaver, Windows 10., Google API.
My Site of Quotes: This project is php program which also include CSS styles for color and styling purpose. Admin panel is hidden under “login.php”. From where, admin can login with credentials and then quotes can be added, edited and deleted from there. It also had session element which keep track of admin to keep information until admin logs out.
Responsibilities:
• Used php codes for coding of web pages.
• Used SQL database to store information and write codes to retrieve those quotes from database.
• Added CSS styles for decoration of web pages.
• Included catching mechanism to handle error and show it to user.
• Developed algorithm to generate random number to display random quote.
Environment: Php, CSS, SQL database, Dreamweaver.
Prime Number (IXL Application): Prime Number is a desktop application which is one of the learning applications from IXL learning. Student can learn about prime number with enjoyment. They can also select from the basic level and reach up to mastery at the end of score. It is an adaptive application which appreciative student’s work and gives a step to get mastery level on prime number.
Responsibilities:
• Used VB.NET programming with Visual Basic to make Prime number.
• Chose fun loving colors and components to make it user friendly.
• Used user defined functions to make it more reliable to understand code.
• Worked with a class file to update the question count, score and time.
• Included live timer to keep student alert about time.
• Developed algorithm to make it adaptive and more difficult when student answer certain questions right and get score based on level of difficulty.
• Used ribbons as appreciation of work on quiz.
• Edited images with Photoshop to resize and modify.
• Tested on different windows devices and operating systems.
Environment: VB.NET, Photoshop, Visual Basic 2017, Windows 8.1.
Timeline
Manager - Distribution Center
Anatolia Tile & Stone
2024.01 - Current
Supervisor - Distribution Center
Anatolia Tile & Stone
2022.10 - 2024.01
WMS Controller
Anatolia Tile & Stone
2022.08 - 2022.10
Store Manager
Texaco Gas Station
2020.12 - 2022.08
Export Agent Lead
United Cargo
2019.02 - 2019.11
Order Processor
Anatolia Tile & Stone
2019.01 - 2021.03
Export Agent
United Cargo
2018.03 - 2019.02
Advanced Web Site Developer Certificate - Computer Science
Oakton Community College
Web Site Developer Certificate - Computer Science
Oakton Community College
Web Site Support And Maintenance Certificate - Web Development
Oakton Community College
Bachelor of Engineering - Computer Science
Gujarat Technological University
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