ANTHONY PEACOCK
West Des Moines,IA
Summary
Organized and dependable candidate with 22+ years of proven success managing multiple priorities driven by excellence. Ability to translate and convey complex, technical concepts, for non-technical understanding. Extensive project management, staff training, and development of standard operational procedures experience. Able to perform well under pressure with excellent leadership, management, communication, customer service, and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Senior Broadband Network Technician
Lumen Technologies, Inc., (formerly CenturyLink)
09.2016 - Current
- Read and interpret customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, and diagrams.
- Install, maintain/repair and test telecommunication service networks including broadband networks such as: POTS, HSI, Networking, VDSL, Fiber to the Home, IPTV.
- Perform continuity and/or conformance testing.
- Complete designated amount of work in a specified timeframe with high degree of quality, adjusting work assignments or schedules to meet changing work-related priorities or demands.
- Review systems configuration. Test equipment, lines and services to verify proper and working installation.
Order Management Analysis
CenturyLink Communications, (formerly Qwest Corp.)
04.2011 - 09.2016
- Compiled, analyzed, and tested data associated to entirety of circuit from central office to Premise station package doing performance testing with customer to minimize failures and activate end-to-end service.
- Deciphered and rendered mechanical, electrical, and digital network components.
- Coordinated and served as only technical advisor on build of assigned projects to assure contractual requirements and responsibilities were met.
- Designed complex arrangements with unique customer-driven design constraints to meet customer requests.
- Completed system-aided and/or manually service designs , selected and ordered appropriate equipment for facilities requiring detail engineering.
Customer Communications Technician
Qwest Corporation, (formerly U S WEST)
06.2000 - 04.2011
- First point of contact as facilitator and tester for installation of all provisioned circuits for 2008 Republican National Convention.
- Supervised de-commissioning of all D5 banks across 14 state Legacy Qwest Territory.
- Lead instillation of computer operating systems to locate shared routers, printers and file systems.
- Performed test procedures and analyzed test results to isolate, determine service issue of TDM circuits.
- Read, interpreted, and completed detailed design work ensuring accurate database assignments for records of defective copper facilities when needed coordinating repair and installation of new facilities.
- Created and maintained strong, positive working relationships with internal/external customers, and third-party service providers.
Customer Communications Technician
U S WEST Communications, Inc.
12.1999 - 06.2000
- Identified process flow issues and opportunities that contributed to process improvement.
- Participated in efforts to implement solutions, working on team objectives and goals
- Interfaced with field technicians testing and troubleshooting copper pairs and Pair Gain technologies.
- Utilize and interpret documentation and methods and procedures to solve problems. Utilize process flow to analyze and manage work efforts.
- Performed test procedures and analyze test results to isolate and determine type of service problem and to assist in restoration of service.
Education
Associate of Science - Management Information Systems
Des Moines Area Community College
Ankeny, IASkills
- Basic electricity and color-coded wires/cables
- Pole climbing certified
- SLC5 SLC96, SLC2000
- Adtran
- TA 1500/3000 Ericsson
- Proficient Outlook, Excel, Access, Word, Power Point
- Salesforce, Tech2Go, Poll DSLAM
- Flashwave 4500
- Fujitsu 150
- Lucent E5SS
- Next Level
- D4 Banks
- DMS 100/250
- Soneplex
Timeline
Senior Broadband Network Technician
Lumen Technologies, Inc., (formerly CenturyLink)
09.2016 - Current
Order Management Analysis
CenturyLink Communications, (formerly Qwest Corp.)
04.2011 - 09.2016
Customer Communications Technician
Qwest Corporation, (formerly U S WEST)
06.2000 - 04.2011
Customer Communications Technician
U S WEST Communications, Inc.
12.1999 - 06.2000
Associate of Science - Management Information Systems
Des Moines Area Community College
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