Aphsara Benitez
Boston,MA
Summary
Dynamic sales professional with a proven track record at Mango, excelling in customer service and relationship building. Skilled in cash handling and inventory management, I consistently enhance the shopping experience, driving sales and fostering customer loyalty. Recognized for teamwork and problem-solving abilities, I thrive in fast-paced retail environments.
Overview
2
2
years of professional experience
Work History
Multifunctional Sales Associate
Mango
Cambridge, MA
08.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand consistency and attract customers.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Handled inventory management tasks, including stock replenishment and organization of merchandise displays.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Sales Associate
Banana Republic Factory Store
Somerville, MA
04.2024 - 07.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise presentation standards to drive sales and customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
- Participated in inventory management, including stock replenishment and organization of displays.
- Provided support during promotional events, helping to increase foot traffic and sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier
Whole Foods Market Inc
Boston, MA
09.2023 - 03.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining store cleanliness and organization standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth checkout operations during peak hours.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Snowden International High School
Boston, MASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Upselling
- Inventory tracking
- Retail merchandising expertise
Timeline
Multifunctional Sales Associate
Mango
08.2025 - Current
Sales Associate
Banana Republic Factory Store
04.2024 - 07.2025
Cashier
Whole Foods Market Inc
09.2023 - 03.2024
High School Diploma -
Snowden International High School