Apiny Mayiik
Jacksonville
Summary
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Airport Customer Service Agent
Delta
Des Moines
02.2025 - 08.2025
- Assisted passengers with check-in and boarding processes.
- Handled customer inquiries and resolved travel-related issues.
- Coordinated baggage handling and ensured timely delivery to flights.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Managed communication between airline personnel and customers in a professional manner.
Fulfillment Associate
Amazon
Jacksonville
10.2023 - 11.2024
- Packaged customer orders accurately and efficiently for timely delivery.
- Operated warehouse equipment to move inventory between locations.
- Conducted quality checks to ensure product standards were met.
- Assisted team members with training on fulfillment procedures and best practices.
- Updated inventory management systems with incoming and outgoing stock information.
- Followed proper packaging requirements depending on order size and type.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Communicated effectively with other departments regarding order status updates.
Cashier
Winn-Dixie
Jacksonville
11.2019 - 06.2020
- Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return
- Maintained an accurate cash draw
- Served customers, provided advice and assistance, and ensured sales targets were achieved
- Maintained orderly appearance of cash rack and supplies stocked
- Processed customer transactions accurately and efficiently at the checkout counter.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Associate
Uniform Store
Jacksonville
02.2019 - 08.2019
- Resolved customer’s problems and complaints by clarifying the issue and explaining the best solutions
- Built trust in the brand by responding efficiently and helpfully to customer’s needs
- Assisted management with inventory end of day accounting needs
Education
High School Diploma -
Englewood Highschool
Skills
- Dependable
- Hardworking
- Strong work ethic
- Check-in procedures
- Customer Service Excellence
- Conflict Resolution
- Communication & Interpersonal Skills
- Multitasking in Fast-Paced Environments
- Cash Handling & POS Systems
- Team Collaboration
- Attention to Detail
- Problem Solving
Timeline
Airport Customer Service Agent
Delta
02.2025 - 08.2025
Fulfillment Associate
Amazon
10.2023 - 11.2024
Cashier
Winn-Dixie
11.2019 - 06.2020
Customer Service Associate
Uniform Store
02.2019 - 08.2019
High School Diploma -
Englewood Highschool