Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Apiphanni Malory

San Jose,CA

Summary

Customer-focused professional with experience in hospitality and retail. Skilled in multitasking, problem-solving, and providing exceptional service in fast-paced environments. Friendly and adaptable, with a strong work ethic and attention to detail.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess/Waitress

Mexico Lindo Restaurant
San Jose, CA
06.2023 - Current
  • Greet guests and create a welcoming atmosphere
  • Served food and drink orders promptly and accurately to ensure customer satisfaction.
  • Engaged in friendly conversation with guests to enhance overall dining experience.
  • Scheduled and confirmed reservations, recorded takeout orders, and addressed service questions to support smooth operations.
  • Process payments and manage customer transactions
  • Assisted in training new waitstaff on customer service protocols and restaurant procedures.

Customer Service Associate

Lucky's Market
San Jose, CA
05.2022 - 09.2022
  • Assisted customers with inquiries and transactions, enhancing overall shopping experience
  • Managed shopping cart retrieval to improve customer convenience and satisfaction
  • Performed price checks while ensuring store cleanliness, contributing to a welcoming environment
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Bagged groceries efficiently for customers during high-traffic hours.

Education

AA-T - Art

Evergreen Valley College
San Jose, CA
01-2025

Some College (No Degree) - Creative Technologies

University of Santa Cruz
Santa Cruz, CA
04-2026

Skills

  • Point of sale systems
  • Food safety practices
  • Issue resolution and guest inquiries
  • Customer service and communication
  • Multitasking and organization
  • Time management
  • Adaptability and quick learning
  • Detail-oriented and approachable

Languages

Spanish
Limited
Korean
Elementary

Certification

  • Food Handlers License 2026
  • Sexual Harassment Training 2026

Timeline

Hostess/Waitress

Mexico Lindo Restaurant
06.2023 - Current

Customer Service Associate

Lucky's Market
05.2022 - 09.2022

AA-T - Art

Evergreen Valley College

Some College (No Degree) - Creative Technologies

University of Santa Cruz
Apiphanni Malory