APNAN AHMED
Buffalo,NY
Summary
A committed job seeker with a proven track record of effectively meeting company needs through consistent and organized practices. Demonstrates ability to thrive under pressure and adapt to new situations and challenges, resulting in the enhancement of the organizational brand.
Overview
9
9
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
2024.07 - 2024.09
- Identified and resolved discrepancies and errors in taxpayer's accounts.
- Helping individuals obtain benefits or privileges
- Assisting with preparing forms and documents
- Providing information and payment options
- Applying the tax code to address a variety of issues
Platter
McGard
2024.06 - 2024.07
- Scraped off build-up and cleaned machinery regularly.
- Immersed workpieces in coating solutions or liquid metal or plastic for specified times.
- Implemented correct playing procedures based on materials used, desired plating levels and specifications laid out in work orders.
- Reviewed each production phase to verify product conformance with project specifications and adjusted settings to achieve desired targets.
Driver
Ride Sharing & Food Delivery
2022.08 - 2024.05
- Proficiently deliver goods and services punctually, adhering to traffic laws and defensive driving practices
- Utilize GPS technology to streamline routes, consistently meeting service expectations in a timely manner
- Maintain clear communication with guests, providing timely updates on pick-up and drop-off statuses.
Assistant Manager
The Ice Cream House
2021.01 - 2022.08
- Prioritized customer satisfaction through regular communication and personalized service
- Efficiently managed schedules, inventory, and employee performance, ensuring operational excellence
- Fostered teamwork, provided guidance, and resolved conflicts to contribute to a positive work culture
- Collaborated with management to drive sales and profitability while overseeing exclusive training for new hires.
Shift Leader
Dunkin Donuts
2015.12 - 2020.03
- Exceled in customer service, optimizing operations, and team leadership
- Managed shifts, ensuring efficient workflow and exceptional service delivery
- Performed end of day (EOD) sales and recorded daily transactions into the POS systems
- Focused on inventory management and staff supervision to maintain standards of excellence
- Collaborated with management contributing to sales growth and employee development through effective training.
Education
Associate Degree Program -
Borough of Manhattan Community College
High School Diploma -
Rayer Bazar High School
Dhaka, Bangladesh08.2015
Skills
- Customer Service
- Data Entry
- Employee Training
- Time Management
- Problem-solving Abilities
- Communication Skills
- Teamwork & Collaboration
- Product Knowledge
- Technical Proficiency
- Call Control
- Technical Troubleshooting
Languages
Bengali
Native or Bilingual
English
Full Professional
Timeline
Contact Representative
Internal Revenue Service, IRS
2024.07 - 2024.09
Platter
McGard
2024.06 - 2024.07
Driver
Ride Sharing & Food Delivery
2022.08 - 2024.05
Assistant Manager
The Ice Cream House
2021.01 - 2022.08
Shift Leader
Dunkin Donuts
2015.12 - 2020.03
Associate Degree Program -
Borough of Manhattan Community College
High School Diploma -
Rayer Bazar High School