Apollonia "Apple" Camacho
Walnut,CA
Summary
Dedicated and detail-oriented Dental Office Manager with 14 years of experience overseeing the day-to-day operations of dental practices. Proven expertise in managing front-office duties, patient relations, scheduling, billing, and team coordination. Strong background in office administration, insurance verification, and ensuring compliance with dental health regulations. Exceptional leadership skills with a focus on delivering outstanding patient care while optimizing office efficiency. Proficient in dental software, handling financial transactions, and resolving patient concerns with professionalism. A motivated and adaptable professional committed to maintaining a smooth and welcoming environment for patients and staff alike.
Overview
13
13
years of professional experience
Work History
Operations Manager
Walnut Smiles Dentistry And Orthodontics
10.2022 - 12.2023
- Streamlined operations to increase profit while overseeing daily office activities and managing operations to consistently exceed monthly goals.
- Created and executed strategies to enhance patient care and drive practice growth.
- Staff recruitment, onboarding, and inventory control management.
- Increased NOI and Continuing care retention.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant Manager to Operations Manager
Ontario Smiles Dentistry And Orthodontics
05.2021 - 03.2022
- Oversee daily office activities and manage dental business operations to exceed monthly goals.
- Train, develop and manage staff to meet and exceed performance standards.
- Resolve patient issues following company policy
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
Operations Manager
The Palisades Dentists
07.2019 - 01.2021
- Plan and manage a dental business operation to ensure excellent patient services
- Dental and medical billing for full private practice which included Periodontal and Oral Surgeries.
- Marketing plans and heavy involvement within the community.
- Celebrity patient concierge.
- Payroll management and staff scheduling.
Benefits Coordinator + Specialty Coordinator
Walnut Smiles Dentistry And Orthodontics
02.2011 - 07.2019
- Present financial agreements to patients; gain financial commitments for all high number treatment plans. Audit and prepare charts
- Organize and oversee all specialty, endodontics,periodontics,orthodontics, oral surgery, including billing.
- Maintain or exceed monthly quotas.
- Worked well in a team setting, providing support and guidance.
Skills
- Spanish
- EPIC System
- Team Leadership & Development
- Budgeting & Cost Control
- Staff Scheduling & Resource Allocation
- Security awareness
- Business Marketing
- Conflict Resolution & Mediation
- Communication & Negotiation
- Relationship building
Accomplishments
Within the first six months of managing Walnut Smiles, we surpassed the highest production month in the practice’s history since its inception.
Awards
- Platinum award winner, 2016, 2017
- Diamond award winner, 2019
- EPIC System Product Launch, First Dental Company-Implemented, 2021
Timeline
Operations Manager
Walnut Smiles Dentistry And Orthodontics
10.2022 - 12.2023
Assistant Manager to Operations Manager
Ontario Smiles Dentistry And Orthodontics
05.2021 - 03.2022
Operations Manager
The Palisades Dentists
07.2019 - 01.2021
Benefits Coordinator + Specialty Coordinator
Walnut Smiles Dentistry And Orthodontics
02.2011 - 07.2019
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