Apolloniabliss Bouyea
Dedham,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Counselor
AAA Northeast
05.2022 - Current
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for continuous improvement initiatives.
- Exceeded performance metrics consistently 90%, demonstrating dedication to providing outstanding service for customers in need.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Prime Personal Shopper
Amazon
06.2020 - 08.2022
- Utilized all safety precautions, fully vaccinated.
- Best replacement choice 100%.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up and delivery.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices.
Senior Customer Service Rep Dual Skilled
Mercer
07.2018 - 01.2022
- Resolved customer service issues using company processes, policies and provided updates to customers concerns with open enrollment packages along with personal lines (auto/home).
- Maintained 98% one call resolution.
- Maintained high standards of customer service by building trust.
- Facilitated Employer Sponsored benefit package during open enrollment/new hired.
- Handled 100+ calls per day addressing employee benefits & personal lines inquiries.
- Processed appeals and advocate for employees with enrollment challenges due to late sign-ups.
Education
Dean's Honor List, GPA 3.89 - Nutrition Sciences
Kaplan University
Davenport, FLBachelor of Science - Human Services
Springfield College GPA 3.89
Springfield, MA08.2012
Skills
Exceptional communication skills
MS Windows Word/Powerpoint proficient
Adept Quick Study (Learner)
Strong interpersonal Skills
Troubleshooter
Detailed Orientated
Critical Thinking
25-35 WPM
Networking
Timeline
Member Service Counselor
AAA Northeast
05.2022 - Current
Prime Personal Shopper
Amazon
06.2020 - 08.2022
Senior Customer Service Rep Dual Skilled
Mercer
07.2018 - 01.2022
Dean's Honor List, GPA 3.89 - Nutrition Sciences
Kaplan University
Bachelor of Science - Human Services
Springfield College GPA 3.89