Apolloniabliss Bouyea
Sharon,MA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Knowledgeable Member Service Counselor with solid background in providing top-tier member services and resolving customer issues. Successfully implemented new service protocols to enhance member satisfaction. Demonstrated proficiency in active communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Member Service Counselor
AAA Northeast
05.2022 - 11.2025
- Demonstrated adaptability in responding to various types of emergency situations including flat tires, lockouts, battery failures, and fuel shortages.
- Assisted motorists in distress, offering prompt solutions to variety of roadside emergencies.
- Contributed to positive workplace culture by actively participating in team meetings and sharing ideas for continuous improvement initiatives.
- Exceeded performance metrics consistently 90%, demonstrating dedication to providing outstanding service for customers in need.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Prime Personal Shopper
Amazon
06.2020 - 08.2022
- Utilized all safety precautions, fully vaccinated.
- Best replacement choice 100%.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up and delivery.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices.
Senior Customer Service Rep Dual Skilled
Mercer
07.2018 - 01.2022
- Resolved customer service issues using company protocols policies and provided updates to customers concerns with open enrollment packages along with personal lines (auto/home).
- Maintained 98% one call resolution.
- Executed high standards of customer service by building trust.
- Facilitated Employer Sponsored benefit package during open enrollment/new hired.
- Handled 100+ calls per day addressing employee benefits & personal lines inquiries.
- Processed appeals and advocate for employees with enrollment challenges due to late sign-ups.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
Education
Dean's Honor List, GPA 3.89 - Nutrition Sciences
Kaplan University
Davenport, FLBachelor of Science - Human Services
Springfield College GPA 3.89
Springfield, MA08.2012
Skills
- Clear interpersonal communication
- MS Windows Word/Powerpoint Proficient
- Quick adaptability
- Empathetic listener and communicator
- Issue resolution expert
- Detail-oriented
- Problem-solving skills
- Basic typing proficiency
- Relationship building
Call center experience
Customer service
Customer support
Issue resolution
Membership renewals
Customer service excellence
Timeline
Member Service Counselor
AAA Northeast
05.2022 - 11.2025
Prime Personal Shopper
Amazon
06.2020 - 08.2022
Senior Customer Service Rep Dual Skilled
Mercer
07.2018 - 01.2022
Bachelor of Science - Human Services
Springfield College GPA 3.89
Dean's Honor List, GPA 3.89 - Nutrition Sciences
Kaplan University