Apostolos Zacharopoulos
Hospitality / Customer Service
Las Vegas,NV
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Video Game Terminal Manager
Illinois Cafe & Service Company LLC
8 2022 - 3 2024
- Ensured exceptional customer service experience by providing friendly and efficient assistance to patrons in a gambling café setting
- Managed customer inquiries, resolved issues, and handled complaints in a prompt and professional manner
- Handled cash transactions and accurately gave out change in compliance with company and state procedures.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
Front Desk Guest Service Agent
Alyeska Ski Resort
04.2023 - 9 2023
- Responded promptly to guest inquiries and resolved issues to their satisfaction, maintaining a high level of customer service
- Managed phone calls, taking messages and directing calls to the appropriate department or staff member
- Handled cash transactions, billing, and guest accounts with accuracy and attention to detail
- Collaborated with other hotel departments to coordinate guest services and ensure a seamless guest experience.
Online Grocery Pickup/Merchandiser
Sam's Club
09.2021 - 08.2022
- Click and pull online orders and had them readied for pick up
- Checking ID's to confirm orders
- Stocking/setting up displays, as well as facing things so customers can view and grab the product with ease
- Unloaded trucks and stacked merchandise into the dock, before moving to the sales floor.
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL 08.2015 - 05.2019
Skills
Certification
PPL SEL, 03/01/23, Present, Studying for private pilot license.
Timeline
Front Desk Guest Service Agent
Alyeska Ski Resort
04.2023 - 9 2023
Online Grocery Pickup/Merchandiser
Sam's Club
09.2021 - 08.2022
High School Diploma -
Oak Forest High School
08.2015 - 05.2019
Video Game Terminal Manager
Illinois Cafe & Service Company LLC
8 2022 - 3 2024