Apostolos Zacharopoulos
Hospitality / Customer Service
Las Vegas,NV
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Video Game Terminal Manager
Illinois Cafe & Service Company LLC
8 2022 - 3 2024
- Ensured exceptional customer service experience by providing friendly and efficient assistance to patrons in a gambling café setting
- Managed customer inquiries, resolved issues, and handled complaints in a prompt and professional manner
- Handled cash transactions and accurately gave out change in compliance with company and state procedures.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
Front Desk Guest Service Agent
Alyeska Ski Resort
04.2023 - 9 2023
- Responded promptly to guest inquiries and resolved issues to their satisfaction, maintaining a high level of customer service
- Managed phone calls, taking messages and directing calls to the appropriate department or staff member
- Handled cash transactions, billing, and guest accounts with accuracy and attention to detail
- Collaborated with other hotel departments to coordinate guest services and ensure a seamless guest experience.
Online Grocery Pickup/Merchandiser
Sam's Club
09.2021 - 08.2022
- Click and pull online orders and had them readied for pick up
- Checking ID's to confirm orders
- Stocking/setting up displays, as well as facing things so customers can view and grab the product with ease
- Unloaded trucks and stacked merchandise into the dock, before moving to the sales floor.
Education
High School Diploma -
Oak Forest High School
Oak Forest, IL 08.2015 - 05.2019
Skills
Customer service
Sales
Teaching
Guest services
Retail sales
Merchandising
Hospitality
Cleaning Experience
Guest relations
Host
Interpersonal Communication
Safety standards
Upselling
Cash Handling
POS
Inventory Control
Communication skills
Organizational skills
Travel planning
Certification
PPL SEL, 03/01/23, Present, Studying for private pilot license.
Timeline
Front Desk Guest Service Agent
Alyeska Ski Resort
04.2023 - 9 2023
Online Grocery Pickup/Merchandiser
Sam's Club
09.2021 - 08.2022
High School Diploma -
Oak Forest High School
08.2015 - 05.2019
Video Game Terminal Manager
Illinois Cafe & Service Company LLC
8 2022 - 3 2024