Leanna Caldwell
Cleveland
Summary
Adaptable Operations Attendant with relevant experience in overseeing daily operations and ensuring customer satisfaction. Strengths lie in multitasking, problem-solving and effective communication skills. Notable for improving operational efficiency and streamlining processes to ensure smooth functionality.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Video Lottery Terminal Slot Operations Attendant
JACK Thistledown Racino
North Randall, OH
05.2024 - Current
• Delivered guest service on the gaming floor, assisting players with 1,400+ VLTs including gameplay questions, payouts, and machine errors
• Performed VLT resets, bill validator jams, and ticket redemptions while maintaining uptime during peak hours
• Processed jackpot wins over $1,200, completed W2-G tax forms, and ensured Ohio Lottery Commission compliance
• Monitored gaming area for responsible gaming concerns, underage play, and Title 31/AML reporting requirements
• Maintained cash accuracy.
• Escalated technical issues to slot technicians
Senior Customer Care Specialist
PROGRESSIVE INSURANCE
Highland Heights, OH
07.2014 - Current
- Rewriting policies that require special handling, responding to customer inquiries regarding coverage, rate, billing, and issues, providing education about Progressive's products and services
Team Lead
GETGO
Parma, OH
11.2012 - 07.2016
- Conducted interviews with potential candidates and reported back to Store Manager regarding hiring decisions, managed financial stability through audits, pricing, and invoices, cultivated safety of customer and employees through safety checks, maintained products inventory
Manager in Charge
GIANT EAGLE
Cleveland, OH
09.2011 - 11.2012
- Coordinated all departments and staff, maintained store safety and product quality
Office Assistant
GIANT EAGLE
Cleveland, OH
01.2007 - 09.2011
- Coordinated front end staff workflow and managed employee tills and store funds, ensuring accurate balance of cash, checks, and monetary services.
Education
OHIO GENERAL EQUIVALENCY DIPLOMA -
Polaris Career Center
Middleburg Heights, OH 07.2010 - 09.2010
HIGH SCHOOL -
JOHN MARSHALL
Cleveland, OH 08.2003 - 01.2006
Some College (No Degree) - Business Administration And Management
Post University
Waterbury, CTSkills
- Transaction processing
- Machine maintenance
- Regulatory adherence
- Operational efficiency
- Customer service
- Team coordination
- Staff training
- Management
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Video Lottery Terminal Slot Operations Attendant
JACK Thistledown Racino
05.2024 - Current
Senior Customer Care Specialist
PROGRESSIVE INSURANCE
07.2014 - Current
Team Lead
GETGO
11.2012 - 07.2016
Manager in Charge
GIANT EAGLE
09.2011 - 11.2012
OHIO GENERAL EQUIVALENCY DIPLOMA -
Polaris Career Center
07.2010 - 09.2010
Office Assistant
GIANT EAGLE
01.2007 - 09.2011
HIGH SCHOOL -
JOHN MARSHALL
08.2003 - 01.2006
Some College (No Degree) - Business Administration And Management
Post University