Debra Houser
Sacramento,NM
Summary
Results-driven professional with extensive experience in customer service and complaint resolution. Skilled in cash handling and effective communication, contributing to enhanced guest loyalty and satisfaction. Ready to leverage problem-solving abilities to support operational excellence.
Overview
17
17
years of professional experience
Work History
Slot Ambassador
Thunder Valley Casino
Lincoln, California
05.2019 - Current
- Executed jackpot processing, ensuring accurate and timely payments to enhance customer trust and loyalty. for customers in a timely manner.
- Resolved customer complaints courteously, implementing effective service recovery solutions to enhance guest satisfaction.
- Assisted guests with slot machine operations and gameplay inquiries.
- Educated patrons on promotions, rewards programs, and machine functionalities to improve engagement and maximize their gaming experience.
- Cash handling
- Verified customer identification documents for regulatory compliance purposes.
- Reported any suspicious activity or violations to management immediately.
Retail Administrative Assistant
Squaw Valley Resort
Olympic Valley, California
04.2017 - 06.2018
- Provided daily and monthly reports to accounting and buyers, supporting financial tracking and decision-making.
- Verify accuracy of billing data, invoice and keep reports.
- Review documents such as sale purchases, and sales tickets to compute fees and charges due.
- Performed physical inventory counts, maintaining accurate stock levels for inventory management..
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated mailings by sorting, preparing packages for shipping via courier or postal service, ensuring timely delivery.
Security Officer
Squaw Valley Resort
02.2017 - 04.2017
- Responded promptly to emergency situations and coordinated with local authorities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided support during special events, ensuring guest safety and crowd control measures were effective.
- Documented incidents and prepared detailed reports for management review.
- Assisted guests with inquiries and provided directions throughout the resort.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Member Service Representative
Valley First Credit Union
Yosemite Village, California
02.2010 - 01.2016
- Assisted members with account inquiries and transaction requests.
- Educated members on credit union products and services, enhancing their understanding and engagement.
- Resolved customer complaints promptly, ensuring satisfaction and fostering trust.
- Welcomed customers warmly at the front desk, ensuring a positive first impression.
- Presented and explained services and products to meet member needs.
- Delivered quality service by assessing, advising and assisting credit union members.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Promoted credit union products and services during interactions, aligning offerings with member needs.
- Processed loan applications and supported underwriting activities.
- Verified identity information on new accounts using established procedures.
Education
Associate of Arts - Criminal Justice
Merced College
Merced, CA06-2006
Skills
- Jackpot processing
- Cash handling
- Transaction processing
- Financial transactions
- Regulatory compliance
- Customer service
- Complaint resolution
- Customer relationship management
- Problem solving
- Effective communication
- Records management
Timeline
Slot Ambassador
Thunder Valley Casino
05.2019 - Current
Retail Administrative Assistant
Squaw Valley Resort
04.2017 - 06.2018
Security Officer
Squaw Valley Resort
02.2017 - 04.2017
Member Service Representative
Valley First Credit Union
02.2010 - 01.2016
Associate of Arts - Criminal Justice
Merced College