Colette Hoffman
Lake Pleasant
Summary
Detail-oriented professional with extensive experience in slot machine monitoring and customer service. Proven track record of effective problem-solving and maintaining organized gaming environments. Recognized for enhancing guest experiences through attention to detail and operational efficiency.
Overview
10
10
years of professional experience
Work History
slot Attendent
Turning Stone Enterprises LLC
Oneida
10.2018 - Current
- Monitored slot machine performance and ensured proper functionality for guests.
- Assisted patrons in using machines and resolving technical issues promptly.
- Ensured cleanliness and organization of gaming area to enhance guest experience.
- Reported discrepancies or malfunctions to management for timely resolution.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Facilitated loyalty club registration and maintained accurate customer records to support member engagement.
- Educated guests on promotional programs and rewards available through the casino's loyalty system.
- Greeted customers and provided them with information about the gaming machines.
- Adhered strictly to company policies regarding confidentiality of patron data.
- Maintained a professional attitude with guests while providing excellent customer service.
- Dispensed funds for machine jackpots and change for player needs.
- Checked the validity of jackpots won by players and distributed prizes accordingly.
- Updated computerized database with player information such as name, address and contact details.
- Collected money from players and paid out winnings.
- Verified the age of customers to ensure they were old enough to play slot machines.
- Monitored customer behavior and notified security personnel if needed.
- Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
- Mediated disputes between patrons regarding game rules or payouts, fostering a fair and enjoyable gaming environment.
- Cleaned up spills around slots area in order to maintain a safe environment for patrons.
- Participated in team meetings with other attendants discussing ways to improve customer service standards.
- Identified slot machine issues, completing basic repairs, and communicating with maintenance personnel to schedule more extensive repair work.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Responded promptly to jackpot alarm bells.
- Checked identifications to verify patrons' ages.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
Parts Department Clerk
Fage USA Dairy
Johnstown
02.2016 - 10.2018
- Managed inventory levels for parts and supplies in the dairy processing facility.
- Processed incoming and outgoing shipments accurately and efficiently.
- Maintained organized records of parts transactions and inventory data.
- Coordinated with vendors to secure timely deliveries of essential parts, supporting uninterrupted operations.
- Communicated effectively with team members to resolve supply issues promptly.
- Implemented best practices for storage and handling of dairy equipment parts.
- Updated inventory management system with received shipments and stock levels.
- Followed up on parts availability notices to keep customers informed about pace and process of work orders.
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Conducted regular cycle counts to ensure accuracy of inventory records, enhancing stock management.
- Ensured that all safety regulations were followed while handling hazardous materials.
- Generated inventory reports to identify overstock and shortages, facilitating informed purchasing decisions.
- Monitored stock levels to identify when items need reordering or restocking.
- Maintained an organized and accurate inventory database, tracking all shipments and stock levels.
- Created purchase orders for necessary supplies or materials required for daily operations.
- Reconciled supplier invoices against purchase orders prior to approval for payment.
- Received and processed incoming orders for parts, ensuring accuracy of invoices.
- Inspected incoming parts shipments to verify quality before stocking shelves.
- Investigated discrepancies in inventory records to ensure accuracy.
- Coordinated with vendors to ensure timely ordering and delivery of parts.
- Maintained a clean work environment by adhering to company safety standards.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Located and labeled parts to maintain organized inventory of stock.
- Ordered or purchased supplies to maintain optimum inventory.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Arranged and directed delivery and installation of products and equipment.
Education
High School Diploma -
Wells Central School
Wells, NY06-2000
Skills
- Slot machine monitoring
- Jackpot processing
- Technical assistance
- Customer service and support
- Loyalty program management
- Guest relations
Timeline
slot Attendent
Turning Stone Enterprises LLC
10.2018 - Current
Parts Department Clerk
Fage USA Dairy
02.2016 - 10.2018
High School Diploma -
Wells Central School