Dena Neuroth
Maryland Heights,MO
Summary
Proactive and versatile professional dedicated to adapting swiftly to new challenges. Strong problem-solving skills complemented by a proven track record in building robust relationships with clients and team members. Committed to supporting team success and driving positive outcomes.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Slot Shift Supervisor
Horseshoe Casino
St. Louis, MO
01.2023 - 05.2023
- Supervised slot machine operations, ensuring adherence to gaming regulations.
- Monitored gaming floor activity to ensure compliance with state regulations and company policies, safeguarding operational integrity.
- Ensured timely, professional customer service and maintained cleanliness on gaming floor to enhance customer experience.
- Created weekly work schedules based on staffing needs, optimizing labor costs and ensuring adequate coverage.
- Developed procedures for processing cash payments and credit card transactions.
- Conducted periodic audits to verify accuracy of monetary transactions during shifts.
- Assisted in preparing daily revenue reports for accurate accounting.
Dual Rate Slot Supervisor
Hollywood Casino
Maryland Heights, MO
01.2022 - 06.2022
- Supervised slot machine operations to ensure compliance with gaming regulations.
- Worked closely with security personnel to monitor high-value jackpots and other large payouts.
- Coordinated daily cash audits for slot machines to maintain accuracy and security.
- Maintained accurate records of all financial transactions related to the slots area.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Moving Coordinator
UniGroup, Inc
Fenton, MO
01.2020 - 01.2022
- Coordinated logistics for residential and commercial moving projects across the country.
- Arranged transportation services for long distance moves.
- Collaborated with vendors to secure timely packing materials and services, ensuring smooth project execution.
- Organized customer dispatching for efficient transportation of home goods.
- Streamlined moving processes, improving operational efficiency and reducing delays.
- Maintained accurate documentation for all moving processes and schedules.
- Maintained detailed records of all moves, including dates, times, costs, and destinations for accurate tracking and reporting.
- Resolved customer inquiries and addressed concerns promptly.
Homeowner Claim's Specialist
MetLife
St. Louis, MO
02.2017 - 01.2019
- Managed client inquiries and provided timely support for policy-related questions.
- Collaborated with cross-functional teams to enhance customer service processes.
- Analyzed customer needs and recommended appropriate products or services.
- Provided technical support for customers in resolving complex issues.
- Researched and analyzed customer feedback to identify areas of improvement.
- Maintained detailed records of client interactions in the CRM system effectively.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
Sales Consultant
Rothman Furniture
St. Louis, MO
11.2003 - 08.2006
- Skillfully upsold products, boosting revenue by aligning offerings with client needs.
- Guided customers in understanding product features and financing options, facilitating informed purchase decisions.
- Showcased product benefits to enhance customer experience and increase satisfaction levels.
- Resolved customer inquiries professionally, ensuring timely solutions and enhancing customer trust.
- Maintained up-to-date knowledge of inventory and new arrivals to assist customers effectively.
- Managed follow-up calls to confirm customer satisfaction post-delivery.
Education
Some College (No Degree) - General Studies
Pattonville Sr. High School
Maryland Heights, MOSkills
- Casino operations
- Gaming compliance
- Casino management systems
- Order processing expertise
- Inventory management
- Inventory control systems
- Revenue tracking
- Transaction processing
- Point of sale systems
- Operational compliance
- Customer service operations
- Sales proficiency
- Client service
- Communication effectiveness
- Supervision experience
- Leadership skills
- Team management
- Detail-oriented
- Time management
- Scheduling coordination
- Teamwork
- Team building
- Analytical thinking
- Data analytics capabilities
- Excel data manipulation skills
- Microsoft Office expertise
- Office applications familiarity
- Electronic gaming systems
- Customer support strategies
- Problem solving
- Interpersonal communication
- Communication effectiveness skills
- Quality control
- Adaptability and flexibility
- Cashier and dispatch roles
- Gambling Operations
- Regulatory compliance
- Game rules enforcement
- Typing speed and accuracy
- TCP/IP protocols understanding
- Data input accuracy
- Game rules enforcement
- Adaptability and flexibility
- Analytical skills
- Revenue tracking
Certification
- Missouri Casino Compliance certified, 02/23, Present
- Missouri Gaming Procedure & Compliance Certified, 03/22, 03/25
- Missouri Gaming License, 12/21, 12/23
Personal Information
Reference Upon Request
Timeline
Slot Shift Supervisor
Horseshoe Casino
01.2023 - 05.2023
Dual Rate Slot Supervisor
Hollywood Casino
01.2022 - 06.2022
Moving Coordinator
UniGroup, Inc
01.2020 - 01.2022
Homeowner Claim's Specialist
MetLife
02.2017 - 01.2019
Sales Consultant
Rothman Furniture
11.2003 - 08.2006
Some College (No Degree) - General Studies
Pattonville Sr. High School