ISABEL JIMENEZ
Summary
Seasoned Slot Shift Manager with deep understanding of casino operations, including machine maintenance and player relations. Known for strong leadership skills, team management, and ability to improve operational efficiency. Demonstrated impact in previous roles through implementing strategic initiatives that improved customer satisfaction and overall gaming experience. Highly skilled in problem-solving, conflict resolution and maintaining a high standard of service in fast-paced gambling environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Slot Shift Manager
MGM Springfield
Springfield
03.2025 - Current
- Supervised daily slot operations and ensured compliance with company policies.
- Training and coaching GRs on policies and procedures for Slot Operations
- Demonstrated ability to manage high-pressure situations effectively.
- Collaborated with other departments to optimize gaming floor operations
- Assisted management in coordinating daily and weekly schedules
- Fostered an inclusive work atmosphere within the department
- Working with management to maintain GSRs' developments and behaviors
Personal Care Assistant
Tempus Unlimited Inc
Springfield
10.2021 - Current
- Assisted with daily living activities, ensuring comfort and dignity during bathing, dressing, and grooming.
- Provided assistance with daily living activities, including bathing, dressing and grooming.
- Assisted in maintaining a clean, safe environment by following infection control policies and procedures.
- Supported clients in completing daily tasks like laundry, housekeeping, and shopping to enhance quality of life.
Security Guard
Cash Armed Loomis
Westfield
03.2023 - 12.2023
- As an Armored Driver Guard, you work with your team to ensure the safe and secure pickup and delivery of cash, coin, and valuables.
- Drive automatic armored vehicles and other vehicles on designated routes servicing customer locations.
- Serviced ATMs and Smart Safes at customer locations to ensure optimal functionality.
- Load/unload vehicle cargo including multiple bags and boxes of coins.
- Loaded and unloaded vehicle cargo, handling multiple bags and boxes of coins securely and efficiently.
- Counted items, recorded details, and signed for cargo, maintaining accurate inventory and accountability.
- Executed tasks from management to support team operations.
Shift Supervisor Trainee
CVS Health
Westfield
10.2021 - 02.2022
- Supervised store crew by assigning tasks, directing activities, and following up to ensure completion.
- Communicated information effectively between store management and crew to facilitate operations.
- Work effectively with store management and store crews.
- Assist customers with their questions, problems and complaints.
- Encouraged a welcoming atmosphere by greeting customers, offering assistance, and expressing gratitude.
- Handled customer relations issues per company policy to ensure a positive shopping experience for all CVS customers.
- Ensured customer and patient confidentiality by adhering to privacy policies and procedures.
Cashier
Pride Gas Station
Westfield
06.2021 - 10.2021
- Welcomed customers at cashier window, ensuring a positive first impression.
- Processed cash, checks, and credit card payments, accurately recording amounts received.
- Makes change and issues receipts to customers.
- Computes customer bills.
- Handled refunds and credit memorandums for returned merchandise, maintaining customer satisfaction.
- Maintained a polished and professional appearance while interacting with customers.
- Kept work area organized and clean to promote efficiency and safety.
- Executed tasks to support team objectives.
Supervisor
Cates company
Columbus
08.2016 - 08.2021
- Trained new employees on stock organization and merchandise display.
- Managed closing and opening store.
- Handled day-to-day operations.
- Ensured excellent customer experience through attentive service and support.
- Processed daily cash deposits accurately.
- Maintained cleanliness throughout store.
- Made daily deposits.
- Kept store clean.
- Responded to customer inquiries and provided tailored product recommendations.
Front End Lead Supervisor
PriceRite Marketplace
Westfield
03.2020 - 07.2021
- Reported to the Front End Manager.
- Oversaw performance of front end operations to ensure efficient service and customer satisfaction.
- Managed cash flow and transactions at the front end.
- Performed bookkeeping tasks to maintain accurate financial records.
- Provided front-end service to assist customers with their needs.
- Processed payroll for team members to ensure timely payments.
- Coordinated recruiting and conducted orientations and training for new Team Members to enhance team effectiveness.
- Executed planogram tasks to align product displays with company standards.
Sales Associate
Five below
West Springfield
11.2018 - 03.2019
- Delivered positive customer experience through fair, friendly, and courteous service.
- Processed sales transactions by scanning items and itemizing customers' purchases.
- Addressed customer issues and provided answers to questions.
- Bags customer purchases efficiently at checkout.
Education
Some College (No Degree) -
Paulo Freire Charter School
Holyoke, MA 02.2017 - 06.2018
Associate's degree - Accounting
Holyoke Community College
Holyoke, MASkills
- Assistant manager experience
- POS
- Management
- Retail management
- Planograms
- Inventory control
- Bookkeeping
- Store management
- Employee orientation
- Merchandising
- Upselling
- Recruiting
- Retail sales
- Communication skills
- Pricing
- Cash handling
- Supervising experience
- Sales management
- Payroll
- Security
- Office Management
- Basic math
- Customer service
- Cash register
- Team building
- Effective communication
- Gaming regulations compliance
- Strong leadership
- Casino operations
- Slot machine maintenance
- Guest relations
- Multitasking
- Floor monitoring
- Casino operations management
Certification
- Driver's License
- Firearms License
Timeline
Slot Shift Manager
MGM Springfield
03.2025 - Current
Security Guard
Cash Armed Loomis
03.2023 - 12.2023
Personal Care Assistant
Tempus Unlimited Inc
10.2021 - Current
Shift Supervisor Trainee
CVS Health
10.2021 - 02.2022
Cashier
Pride Gas Station
06.2021 - 10.2021
Front End Lead Supervisor
PriceRite Marketplace
03.2020 - 07.2021
Sales Associate
Five below
11.2018 - 03.2019
Some College (No Degree) -
Paulo Freire Charter School
02.2017 - 06.2018
Supervisor
Cates company
08.2016 - 08.2021
Associate's degree - Accounting
Holyoke Community College