Apral Williams
Administrative Director
Atlanta,GA
Summary
Accomplished Assistant Director at Quality Homecare Service LLC, adept in strategic planning and operations management. Spearheaded staff training programs and streamlined processes, enhancing productivity by over 30%. Renowned for fostering client trust and loyalty at Stephanie's Trusted & Unique Agency, demonstrating exceptional creative direction and report generation skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering 10 years of experience in business planning, operations and team management. Strong leadership and team-building skills.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
Work History
Executive Director
Quality Homecare Service LLC
Saginaw, Michigan
09.2022 - Current
- Monitored project deadlines closely to ensure timely completion of assignments.
- Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
- Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
- Actively participated in recruitment efforts by screening candidates during interviews.
- Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
Client Care Coordinator
Stephanie's Trusted & Unique Agency
05.2021 - 09.2022
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Provided comprehensive support to clients throughout the service lifecycle, fostering long-term partnerships.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Monitored service delivery quality to ensure exceptional client experiences consistently.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
Client Care Coordinator
Tri Cities Care Agency
Saginaw, MI
05.2018 - 03.2021
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Collaborated closely with cross-functional teams to drive process improvements that enhanced overall service delivery.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
Education
High School Diploma -
Saginaw High School
Saginaw, MI 01.2004 - Current
Skills
Strategic Planning
Creative Direction
Operations Management
Strategic Planning
Timeline
Executive Director
Quality Homecare Service LLC
09.2022 - Current
Client Care Coordinator
Stephanie's Trusted & Unique Agency
05.2021 - 09.2022
Client Care Coordinator
Tri Cities Care Agency
05.2018 - 03.2021
High School Diploma -
Saginaw High School
01.2004 - Current
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