Apriana Pennywell
Garland,Texas
Summary
Versatile professional with expertise in safety compliance and customer service, eager to leverage skills in data entry accuracy and active listening in a new role. Experienced in adapting to changing schedules and enhancing workflows. Seeking to contribute to a team with a focus on growth and support in a dynamic environment.
Experienced with data manipulation, statistical analysis, and data visualization. Utilizes advanced analytical techniques to uncover trends and inform business strategies. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Data Engineer
Tesla
Dallas, TX
09.2025 - Current
- Autonomous/Data Vehicle Operations
- Operational Leadership & Fleet Management
- Data Analysis & Continuous Improvement
Office Administrative Assistant
Lion Of Judah Montessori
Dallas, TX
01.2024 - 08.2024
- Provide classroom coverage in the absence of teachers, maintaining a peaceful, structured learning environment that reflects Montessori principles.
- Assist teachers with instructional tasks, including one-on-one or small group tutoring, and guiding students in learning activities.
- Support classroom management, ensuring a safe, respectful, and orderly space.
- Help teachers organize and prepare instructional materials, supplies, and learning aids.
- Translate written or verbal communication for students or families as needed and if able.
- Support non-instructional classroom responsibilities, such as preparing materials or maintaining order during transitions.
Remote Patient Care Assistant (PCA)
Chime Solutions
Dallas, TX
04.2022 - 08.2023
- Inbound Pharmacy Customer Service Representative assisting direct patients from Medicare D and TRICARE about billing, ordering, alternating Express Script accounts.
- Transfer non DOD (Department of Defense) callers to the correct department.
- Renewing prescriptions to patient prescriber/doctor.
- Offering retail to mail delivery options for medications.
- Using Prior Authorization for patients who need assistance with approval of prescription from doctor.
- Research claims for appeals, rejected claims, approved claims to answer patient questions about co-pay and drug coverage.
- Investigate benefits of insurance to see what the patient is eligible for in Express Scripts Home Delivery program.
Remote Customer Service Representative
PFSweb
Allen, TX
10.2021 - 03.2022
- Speaks with Pharmacists, Doctors, and Escalation teams to get depth on personal information.
- Assisting customers with sales of product and/or services, responding to questions regarding product (L'Oréal).
- Providing ongoing customer & technical service on existing accounts.
- Processing orders performing order entry of orders called in or received online, reviewing orders for correct handling, pricing, quantities, and shipping data. (Using Salesforce).
- Seeking out opportunities for up-selling and price negotiation.
- Following up with clients or customers to check that they're still satisfied with any purchase.
Office Clerk
FCSA Consulting
Dallas, TX
11.2018 - 10.2020
- Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.
- Kept the reception area clean and organized to offer a positive first impression to every visitor.
- Sorted incoming mail and directed to correct personnel each day.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Answered and directed incoming calls using a multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Medical Coding & Billing
The College of Healthcare Professionals
Garland9 2026
Certification - Clinical Lab & Phlebotomy Technician
Texas Career Institute
Dallas7 2025
Certification - Information Technology Security & Administration
My Computer Career
Arlington, Tx8 2024
Skills
- Medical terminology
- Data entry accuracy
- Blood collection
- Patient support
- Customer service
- Certified forklift operator
- Technical troubleshooting
- Help desk support
- Call center operations
- Data verification
- Insurance coding (ICD-9 and CPT)
- Patient information verification
- HIPAA & OSHA compliance
- Anatomy and physiology
- ICD-10 coding
- Linux server management
Certification
- Phlebotomy Technician Certification-Texas Career Institute, 2025-08-04
- Azure AI Fundamentals-My ComputerCareer, 2024-07-01
- Microsoft Azure 5E29CBE0E1C44FF6
Timeline
Data Engineer
Tesla
09.2025 - Current
Office Administrative Assistant
Lion Of Judah Montessori
01.2024 - 08.2024
Remote Patient Care Assistant (PCA)
Chime Solutions
04.2022 - 08.2023
Remote Customer Service Representative
PFSweb
10.2021 - 03.2022
Office Clerk
FCSA Consulting
11.2018 - 10.2020
Certification - Clinical Lab & Phlebotomy Technician
Texas Career Institute
Medical Coding & Billing
The College of Healthcare Professionals
Certification - Information Technology Security & Administration
My Computer Career