April Adkins
Lavalette,WV
Summary
Compassionate and dedicated professional with a client-centered approach, honed at Mainstream Services. Proven ability to enhance patient well-being through effective communication and medication monitoring. Skilled in first aid and CPR, fostering trust and delivering high-quality care while ensuring dignity and comfort for clients.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Direct Care Staff
Mainstream Services
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Customer Representative
InfoCision
06.2019 - 03.2022
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Medical Assistant Intern
Cabell Huntington Hospital Occupational Health
04.2017 - 08.2017
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Certified Nursing Assistant
Wayne Nursing & Rehabilitation Center
09.2001 - 06.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Education
Associate Degree in Businesses - Business Administration And Management
Southeren New Hampshire University
Manchester, NH06-2026
Skills
- Client-centered approach
- Social skills
- Daily living activities
- Medication monitoring
- Microsoft Powerpoint
- Behavior redirection
- Microsoft Word
- Customer Service
- First aid and CPR
Timeline
Direct Care Staff
Mainstream Services
04.2024 - Current
Customer Representative
InfoCision
06.2019 - 03.2022
Medical Assistant Intern
Cabell Huntington Hospital Occupational Health
04.2017 - 08.2017
Certified Nursing Assistant
Wayne Nursing & Rehabilitation Center
09.2001 - 06.2012
Associate Degree in Businesses - Business Administration And Management
Southeren New Hampshire University
Similar Profiles
Madison MarcumMadison Marcum
AMAP/Direct Care Staff at Mainstream Services Inc.AMAP/Direct Care Staff at Mainstream Services Inc.
Jacqueline BarreraJacqueline Barrera
Caregiver at Guthrie Mainstream ServicesCaregiver at Guthrie Mainstream Services
Mariah BurksMariah Burks
Caregiver, Special Needs at Guthrie Mainstream ServicesCaregiver, Special Needs at Guthrie Mainstream Services
Trenton WalkerTrenton Walker
Surveillance Supervisor at Sandy's Racing and GamingSurveillance Supervisor at Sandy's Racing and Gaming
John KellyJohn Kelly
Maintenance Technician at SunCoke EnergyMaintenance Technician at SunCoke Energy