April Aker
Grand Forks,ND
Summary
Experienced with managing diverse and challenging case loads. Utilizes strategic planning and client assessment to create effective solutions. Track record of strong conflict resolution and advocacy skills.
Overview
14
14
years of professional experience
Work History
Employment Advisor/ H2A Inspector
Job Service North Dakota
Grand Forks, ND
06.2026 - Current
- Deliver personalized employment counseling to diverse clientele, enhancing job readiness and placement outcomes.
- Conduct comprehensive assessments to identify skills gaps and recommend training opportunities for job seekers. 50-75 expected to be completed.
- Develop and maintained relationships with local employers to facilitate job placements and networking opportunities.
- Collaborate with community organizations to create workshops aimed at improving resume writing and interview techniques.
- Conduct thorough inspections to ensure compliance with safety and quality standards.
- Ensure compliance with industry regulations through meticulous attention to detail during inspections.
- Record inspection and test results on data sheets.
LBSW, Senior Case Manager
Red River Valley Community Action
Grand Forks, ND
01.2013 - 08.2025
- Provided extensive case management; 1:1 crisis and non-crisis based.
- Executed a multitude of required reports to ensure funding.
- Attended a variety of meetings locally and throughout the state; presentations as needed; regional representative.
- Served as field instructor for UND social work interns
- Supervised front desk staff, other case managers, volunteers.
- Managed 12 emergency service programs.
- Administered the following grants and programs: Emergency Solutions Grant, North Dakota Homeless Grant, Churches United Partnership, Tenant Based Rental Assistance
- Case load ranged from 30-45 families to 320 individuals monthly depending on program
- Entered data daily into two specific software programs HMIS and CAP60
- Followed and monitored local, state, and federal guidelines regarding funding. HUD, Department of Commerce
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in community events to promote services and engage with public.
- Established and maintained relationships with key stakeholders.
Education
BACHELOR’S Degree - Social Work, Licensed in North Dakota
University of North Dakota
Grand Forks, North Dakota05-2010
Skills
- Community resources
- Client advocacy
- Cross-cultural sensitivity
- Time management
- Critical thinking
- Case documentation
- Conflict resolution
- Complex case analysis
- Relationship building
Affiliations
- Actively served on Community Agency Networking Association, North Dakota Coalition for Homeless People, American Association of University Women, Catholic Charities, United Way, and Habitat for Humanity
- Effectively collaborated with: Salvation Army, St. Joesph’s Social Care, Northland's Rescue Mission, CVIC, Grand Forks Housing Authority, Grand Forks County Social Services to include economic assistance programs, family services department, child protection, and family preservation. Grand Forks Public Health, Grand Forks Parole and Probation, Grand Forks Public Schools, Job Service of North Dakota, Adult Learning Center, Valley Community Health Center, Lutheran Social Services, Northeast Human Service Center, Grand Forks Head Start, The Care and Share Forever, Third Street Clinic, Global Friends Coalition, Altru, Options and North Dakota Department of Commerce
Timeline
Employment Advisor/ H2A Inspector
Job Service North Dakota
06.2026 - Current
LBSW, Senior Case Manager
Red River Valley Community Action
01.2013 - 08.2025
BACHELOR’S Degree - Social Work, Licensed in North Dakota
University of North Dakota