April Aldridge
Rock Falls,IL
Summary
Detail-oriented Optical Care Professional experienced in assisting patients with frame selection and ensuring accurate eyewear measurements. Managed patient records and verified insurance details while adhering to HIPAA regulations, enhancing operational efficiency in clinical settings. Motivated to embrace new challenges and contribute to team success through strong work ethic and effective communication skills.
Overview
12
12
years of professional experience
Work History
Optician Assistant
Northwest Eyecare
Rock Falls, IL
06.2025 - 10.2026
- Assisted patients with frame selection at Northwest Eyecare
- Measured pupillary distance and lens dimensions for eyewear orders
- Provided advice on frame style selection according to individual facial features or personal preferences.
- Cleaned, adjusted, and repaired eyeglass frames
- Maintained accurate patient records and optical chart notes
- Verified insurance details and patient eligibility
- Processed insurance claims paperwork and verified coverage details with insurance companies to facilitate patient care.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Communicated professionally with doctors, staff members, vendors, and other healthcare professionals.
- Managed administrative tasks including scheduling appointments, updating patient files, filing documents, and overseeing inventory.
- Organized stockroom shelves ensuring all items were properly labeled and stored correctly.
- Cleaned examination rooms between patients to ensure a safe environment.
Cashier/Pasta Cook
Angelos Pizza Express
Rock Falls, IL
07.2024 - 02.2025
- Greeted guests and took dine-in, takeout, and phone orders.
- Processed customer payments using POS system at pizza counter.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Packaged pizzas, sides, and drinks for pickup and delivery.
- Answered customer questions about menu items and special requests.
- Maintained clean front counter, dining area, and cashier station.
- Counted cash drawer and prepared end-of-shift register reports.
- Supported teammates with restocking cups, napkins, and condiments.
Patient Access Representative
KSB Hospital
Dixon, IL
12.2023 - 05.2024
- Registered patients at KSB Hospital using patient access procedures and electronic records.
- Verified insurance coverage and collected demographic information for accurate patient accounts.
- Scheduled appointments and coordinated patient check-in for outpatient and admission services.
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted patients and visitors in a courteous and professional manner.
- Answered patient calls and directed concerns to appropriate KSB Hospital departments.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Obtained necessary signatures for privacy laws and consent for treatment.
Customer Service Cashier
Rock River Golf And Pool
Rock Falls, IL
03.2023 - 10.2023
- Processed cash and card payments at Rock River Golf And Pool register.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced till and verified daily cash drawer totals.
- Greeted customers and provided friendly customer service.
- Greeted golfers and pool guests with friendly, professional service.
- Answered customer questions about tee times, pool access, and facility policies.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Maintained clean, organized cashier station and customer service area.
- Restocked retail items, snacks, and front desk supplies.
- Supported opening and closing duties for golf and pool operations.
Automation Technician/Production Team Leader
Borgwarner
Dixon, IL
02.2015 - 08.2022
- Programmed PLC controls for BorgWarner assembly and test systems.
- Troubleshot BorgWarner automation equipment and restored production line functionality.
- Calibrated sensors, actuators, and machine vision devices across BorgWarner cells.
- Performed preventive maintenance on BorgWarner automated machinery and robotics.
- Supported machine startups, changeovers, and equipment validation in BorgWarner operations.
- Collaborated with maintenance and production teams to improve automation reliability.
- Led daily team workflow, assigning tasks and supporting staff performance.
- Monitored service standards, correcting issues and reinforcing company procedures.
- Trained new team members on employer policies and work routines.
- Reviewed work progress, ensuring accuracy and consistency across operations.
- Communicated updates, priorities, and expectations to team members clearly.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
GED
Sterling, ILSkills
- Frame styling
- Pupillary distance
- Lens measurements
- Insurance verification
- Patient intake
- Appointment scheduling
- HIPAA compliance
- Optical inventory
- Attention to detail
- Customer service
- Issue resolution
- Teamwork
- Time management
- Patient documentation
- Insurance preauthorization
Timeline
Optician Assistant
Northwest Eyecare
06.2025 - 10.2026
Cashier/Pasta Cook
Angelos Pizza Express
07.2024 - 02.2025
Patient Access Representative
KSB Hospital
12.2023 - 05.2024
Customer Service Cashier
Rock River Golf And Pool
03.2023 - 10.2023
Automation Technician/Production Team Leader
Borgwarner
02.2015 - 08.2022
GED