April Alexander
Clinton Township
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Namou Hotel Group
Madison Heights
04.2022 - Current
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints promptly and courteously.
- Kept accurate records of guest transactions.
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
Maintenance and Janitorial Supervisor
Caravan Facility Management
Saginaw
06.2018 - 04.2022
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Monitored work performance of janitors to ensure adherence to safety regulations.
- Responded quickly to emergency situations such as floods or fires when necessary.
- Ensured compliance with local health codes when it came to sanitation practices within the facility.
- Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
- Developed a system for tracking inventory of cleaning supplies and equipment.
- Worked closely with management team to ensure that budget goals were met while still providing excellent service.
- Provided guidance and support to janitors regarding their work assignments.
- Provided ongoing training for new hires on policies, procedures, and safety protocols.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
- Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
- Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
- Updated safety protocols regularly in order to keep up with changing industry standards.
- Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
- Investigated accidents or injuries occurring within the facility involving janitorial staff members.
- Checked quality of work regularly through inspections and official assessments.
Store Manager
Ocean Spec Perfume
Birmingham
06.2006 - 06.2017
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Managed daily banking activities such as deposits and withdrawals.
- Implemented efficient systems for tracking stock movement.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Sales Associate/Financial Foundations Specialist
Gap/Gap Body
Atlanta
06.2003 - 06.2006
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Barbering Diploma - Barbering
Lawson State Community College
Birmingham , AL05-2013
Some College (No Degree) - Biological And Physical Sciences
Alabama A&M University
Normal, ALSkills
- Customer service
- Conflict resolution
- Cash handling
- Reservation management
- Microsoft Office
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Inventory management
- Reliability
- POS system operation
- Credit and cash payments
- Guest check-in and check-out
- Teamwork
- Sales coaching
- Sales engagement techniques
- Superb time management
- Full-cycle sales process
Timeline
Front Desk Agent
Namou Hotel Group
04.2022 - Current
Maintenance and Janitorial Supervisor
Caravan Facility Management
06.2018 - 04.2022
Store Manager
Ocean Spec Perfume
06.2006 - 06.2017
Sales Associate/Financial Foundations Specialist
Gap/Gap Body
06.2003 - 06.2006
Barbering Diploma - Barbering
Lawson State Community College
Some College (No Degree) - Biological And Physical Sciences
Alabama A&M University