April Alonso
East Palo Alto,CA
Summary
Accomplished Dental Office Administrator with a proven track record at Woodside Endodontics, enhancing patient satisfaction and streamlining processes. Expert in dental software and office organization, coupled with exceptional customer service skills, significantly improved operational efficiency. Demonstrated ability to manage high stress and coordinate appointments effectively, ensuring optimal patient care and service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Office Administrator
Woodside Endodontics
01.2023 - Current
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Implemented a digital record-keeping system for improved organization and easy access to patient information.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Increased patient satisfaction with thorough insurance verification and accurate billing procedures.
Dental Assistant
Fotovatjah Endodontics
01.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Nanny
Private Care
11.2016 - 09.2019
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
Expanded Functions Dental Assisting Program
Skills
- HIPAA Compliance
- Dental software proficiency
- Claims Processing
- Reception duties
- Phone Etiquette
- Patient Scheduling
- Office Organization
- Insurance Verification
- Invoicing and Billing
- Appointment Scheduling
- Appointment Coordination
- Meeting planning
- Customer Service
- Professional and Courteous
Certification
- Dental X-Ray License 2019
- HIPPA/OSHA Compliant
- Bloodborne Pathogens
- CPR Certified
Languages
English
Native or Bilingual
Timeline
Dental Office Administrator
Woodside Endodontics
01.2023 - Current
Dental Assistant
Fotovatjah Endodontics
01.2022 - Current
Nanny
Private Care
11.2016 - 09.2019
Expanded Functions Dental Assisting Program