April Alvarez
Kathleen,GA
Summary
Seeking a role in a dynamic work setting, actively pursuing a full-time position to broaden career horizons and leverage over two decades of customer service expertise. Goal is to immerse in a fast-paced environment, contributing experience towards achieving organizational success and personal growth.
Overview
5
5
years of professional experience
Work History
Manager
Tapatio/El Mercadito
09.2023 - Current
- Conducted interviews, oversaw hiring process and ran staff training for over 20 employees
- Generated regulations and safety standards checklists and reminders, posting them in areas resulting in 0 policy violations
- Supervised staff, disciplining with oral reprimands, written warnings and suspensions as needed
- Cashier
- Inventory
Bus Driver
Windsor Academy
07.2023 - 05.2024
- Picked up children at different locations and took them to and from school
- Administered a roll sheet to ensure all children were accounted for
- Followed all safety protocols
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Dispatcher
Conditioned Air INC.
07.2022 - 05.2023
- Dispatched all Commercial/Residential Techs to job sites
- Answered all service calls
- Called and scheduled all Maintenance customers in a timely manner
- Payroll
- Scheduler
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Timecards
- Created POs
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Supervisor
United Parcel Service (UPS)
03.2021 - 08.2022
- Dispatch
- Timecards
- Call center
- Volume (responsible for volume being processed on time)
- Training and developing associates
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Running all aspects of business
Assistant Store Manager
UPS STORE
02.2020 - 03.2021
- Scheduler
- Inventory
- Ensuring that all associates are delivering the best customer service possible
- Training and developing all associates
- Bank deposits
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
No Degree - Makeup
Elegance International School For Professional Makeup
Los Angeles, CA03.2018
High School Diploma -
Colony High School
Ontario, CA01.2005
Skills
- Bilingual
- Customer Service
- Management
- Problem Solving
- Time management
- Scheduling
- Organized
- Leadership
- Team leader
- Decision-making
- Task delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Tapatio/El Mercadito
09.2023 - Current
Bus Driver
Windsor Academy
07.2023 - 05.2024
Dispatcher
Conditioned Air INC.
07.2022 - 05.2023
Supervisor
United Parcel Service (UPS)
03.2021 - 08.2022
Assistant Store Manager
UPS STORE
02.2020 - 03.2021
No Degree - Makeup
Elegance International School For Professional Makeup
High School Diploma -
Colony High School
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