April Alves
Queens Village,NY
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Reliable and upbeat Top Seller successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Driven retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Able to sell products while adapting to new industry trends and changing customer desires. Seek to bring abilities to new position with room for career growth.
Overview
10
10
years of professional experience
Work History
Top Seller
Bath And Body Works
New Hyde Park, NY
08.2017 - Current
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Assisted customers with locating and choosing merchandise.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers complete purchases and locate items to promote loyalty, satisfaction and sales numbers.
Customer Service Associate
Five Below Inc.
New Hyde Park, NY
05.2016 - 08.2017
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Stocked and organized inventory.
- Designed attractive displays of store products.
- Welcomed and offered helpful assistance to customers.
- Achieved efficiency in accurately managing sales.
- Developed skill in using the store's cash registry system.
- Maintained a harmonious relationship with colleagues
Education
High School Diploma -
St Francis Preparatory School
Fresh Meadows, NY06.2017
Associate of Arts -
Queensborough Community College of The City University of New York
Oakland Gardens, NY12.2019
Skills
- Customer service
- Microsoft applications proficiency
- Organization
- Customer relations
- Product upselling
- Customer assistance
- Point of sale knowledge
- Reports and documents
- Adaptability
- Retail merchandising
- Cleanliness
- Basic math skills
- Product knowledge
Timeline
Top Seller
Bath And Body Works
08.2017 - Current
Customer Service Associate
Five Below Inc.
05.2016 - 08.2017
High School Diploma -
St Francis Preparatory School
Associate of Arts -
Queensborough Community College of The City University of New York