Dynamic operations leader with a proven track record at Pyro Protection LLC, excelling in strategic planning and operational efficiency. Spearheaded initiatives that enhanced productivity and customer satisfaction. Adept at process improvements and fostering collaboration, I leverage strong business management skills to drive sustainable growth and organizational success.
Overview
21
21
years of professional experience
Work History
Director of Operations
Pyro Protection LLC
Atlanta, GA
01.2005 - Current
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Defined, implemented, and revised operational policies and guidelines.
Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Specialized in Life Safety Codes, NFPA 17, NFPA 72, state and local codes to implement adequate fire protection measures for commercial customers.
Office Manager
Butts County Parks and Recreation
Jackson, GA
01.2004 - 05.2006
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Streamlined office operations by implementing efficient filing systems and organizational strategies. Created a database to collect, organize, and manipulate data hundreds of sports participants.