April Augurson
West Monroe,LA
Summary
Reliable Restoration Technician with a extensive background conducting restoration activities on various buildings that have been damaged by fire, mold, water and weather. Adept at performing water extraction, floor drying, mildew, and mold remediation and decontamination. An excellent communicator with great time management and customer service skills.
Overview
9
9
years of professional experience
Work History
Restoration Supervisor
SERPRO
Monroe , LA
04.2023 - Current
- Supervised and coordinated the daily activities of restoration technicians.
- Conducted regular inspections to ensure that work was completed in accordance with standards.
- Developed and implemented safety protocols for onsite personnel.
- Provided technical guidance and support to technicians during restorations.
- Documented all job related information, including labor hours, materials used, and other relevant data.
- Performed preventative maintenance on tools and equipment used in restorations.
- Maintained records of past jobs for future reference when needed.
- Provided direction to team members during emergency response operations.
- Tracked changes made throughout the course of a project to ensure accuracy.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Director of Housekeeping
HHS Environmental Services
West Monroe, LA, Louisiana
07.2020 - 08.2022
- Assisted in developing and implementing hotel policies and procedures related to housekeeping operations.
- Monitored the performance of staff to ensure that they are following the established operational standards.
- Trained, coached and mentored new housekeeping personnel on all aspects of their job duties.
- Conducted regular inspection rounds to ensure cleanliness and maintenance of guest rooms, public areas, offices, lobbies and other assigned areas.
- Managed daily workflow to ensure timely completion of tasks within budgeted hours.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Ensured compliance with health and safety regulations regarding hazardous materials, cleaning products and equipment usage.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Prepared work schedules for associates to promote proper staffing levels.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
EVS Supervisor
HHS Environmental Services
08.2020 - 07.2022
- Supervised EVS personnel in the performance of daily cleaning tasks and procedures.
- Developed and maintained a positive working environment for all staff members.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Verified each completed room against standard plans to maintain consistency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Delegated work to staff, setting priorities and goals.
EVS Housekeeper
HHS Environmental Services
West Monroe, LA, LA
05.2016 - 03.2019
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Stocked linen closets with fresh linens on a daily basis.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Replenished amenities in guest room such as toiletries and coffee supplies on a regular basis.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Operated industrial-grade floor care machines including buffers, extractors and carpet cleaners.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
Education
GED -
West Ouachita
West Monroe, LA05-1996
Skills
- Damage assessment
- Restoration planning
- Mold remediation
- Debris removal
- Large restoration projects
- Quality assurance
- Extraction equipment
- Biohazard cleanup
- Water damage assignments
- OSHA compliance
- Personal protective equipment
- Structure tear-down
- Manual hand tools operations
- Recruitment and hiring
- Room inspection
- Health and safety
- Guest satisfaction
- Department coordination
- Cleaning techniques
- Task assignment
- Invoice processing
- Customer relationship management
- Document control
- Housekeeping
- Workload prioritization
- Staff training and development
- Payroll administration
- Hiring and termination duties
- Schedules for employees
- Payroll Management
- Bedboard Management
- Department support
- Customer service
- Infection control practices
- Personal hygiene assistance
- Patient positioning
- Patient advocacy
Timeline
Restoration Supervisor
SERPRO
04.2023 - Current
EVS Supervisor
HHS Environmental Services
08.2020 - 07.2022
Assistant Director of Housekeeping
HHS Environmental Services
07.2020 - 08.2022
EVS Housekeeper
HHS Environmental Services
05.2016 - 03.2019
GED -
West Ouachita