April Barnes
FL
Summary
Experienced administrative and operations professional with 10 years of experience in education administration, customer service, and leadership. Strong background in data accuracy, CRM management, staff training, and remote operations. Proven ability to handle confidential information, follow structured guidelines, and support both technical and people-focused roles—well suited for data annotation, AI training, administrative, and customer support positions.
Overview
11
11
years of professional experience
Work History
Campus Operations Manager
Gold Coast Schools/Colibrigroup
, FL
10.2020 - Current
- Oversee campus operations for Palm Beach County, managing daily administrative, operational, and staff functions
- Prepare payroll and create staff schedules aligned with course demand and operational needs
- Determine course scheduling based on location needs, enrollment trends, and compliance requirements
- Set performance goals and train staff and managers to meet organizational and regulatory standards
- Provide IT support, including setting up computer systems, software, and remote access for staff
- Maintain accurate records and ensure compliance with internal policies and external regulations
- Support both on-site and remote operations while maintaining productivity and communication
Career Counselor
Gold Coast Schools
, FL
01.2015 - 10.2020
- Managed student registrations and maintained accurate digital and physical records
- Communicated with customers via phone, email, and in person to provide guidance on programs and enrollment
- Supported sales efforts by explaining educational offerings and assisting with enrollment decisions
- Maintained CRM systems and databases with up-to-date student and customer information
- Conducted fingerprinting and handled sensitive personal data while maintaining strict confidentiality
- Facilitated student exams, continuing education requirements, and reporting to the state
- Ensured compliance with regulatory standards and internal procedures
Education
Palm Beach State College
Lake Worth, FLSkills
- Data Accuracy & Quality Control
- CRM & Database Management
- Customer Service (Phone, Email, In-Person)
- Administrative & Operational Support
- Remote & Hybrid Work Experience
- Staff Training & Performance Management
- Scheduling & Payroll Processing
- Confidential Information Handling
- Software & Systems Setup
- Attention to Detail
- Process Improvement
Timeline
Campus Operations Manager
Gold Coast Schools/Colibrigroup
10.2020 - Current
Career Counselor
Gold Coast Schools
01.2015 - 10.2020
Palm Beach State College