April Barnes
Midlothian
Summary
Motivated professional with nearly 4 years of experience in customer service, delivery driving, and warehouse operations. Skilled in order fulfillment, RF scanning, DOT regulations, and client communication. Adept at adapting to fast-paced environments and delivering excellent service. Seeking roles in customer support, warehousing, or call centers to leverage strong organizational and problem-solving abilities. Willing to relocate to: Waxahachie, TX
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon DSP
Midlothian, TX
03.2025 - 10.2025
- Delivered packages to customers following pre-planned routes and adhering to safety and traffic laws
- Used handheld device for navigation, order tracking, and communication with management
- Maintained daily vehicle inspections and reported any issues promptly
- Lifted and carried packages up to 50 lbs, demonstrating strong physical ability
- Managed time effectively to complete all assigned deliveries within scheduled windows
Order Picker
Home Depot
Jacksonville, FL
04.2024 - 02.2025
- Ensured accurate picking and packing of customer orders to fulfill client requirements effectively.
- Operated RF scanner and electric pallet jack to streamline inventory management and enhance workflow.
- Facilitated efficient order processing and shipment to uphold delivery timelines and accuracy standards.
- Sustained a tidy and orderly work environment to promote productivity and safety.
Remote Customer Service Representative
TELEPERFORMANCE USA
Jacksonville, FL
12.2023 - 04.2024
- Facilitated customer support for order tracking, returns, and exchanges.
- Delivered prompt and courteous service to effectively resolve customer inquiries.
- Oversaw high volume of calls and emails, ensuring adherence to performance metrics for response and resolution.
- Facilitated customer satisfaction by implementing effective communication and problem-solving strategies.
- Managed over 50 customer calls per day. and Increased sales by 10%
Order Picker
Coach
Jacksonville, FL
10.2022 - 12.2023
- Picked and packed customer orders efficiently according to specifications
- Assisted with loading and unloading trucks, verifying shipment quantities
- Performed quality checks on outgoing orders
- Trained new employees on order picking and safety procedures
Housekeeper
Extended Stay and Suites
Jacksonville, FL
03.2020 - 01.2021
- Maintained cleanliness and tidiness of guest rooms to ensure a welcoming environment
- Followed cleaning protocols and safety guidelines
Education
High School Diploma -
University of Phoenix-Online Campus
High School Diploma -
Curie Metro High School
Chicago, ILMedical Billing & Coding - College
University of Phoenix-Online Campus
Bradley, IL05.2011
Music - High school
Curie Metro high school
Chicago, IL06.2000
Skills
- Microsoft Excel
- Customer service
- Order picking and packing
- Electric pallet jack operation
- Delivery driver experience
- Time management
- RF scanner operation
- Communication skills
Languages
English
Timeline
Delivery Driver
Amazon DSP
03.2025 - 10.2025
Order Picker
Home Depot
04.2024 - 02.2025
Remote Customer Service Representative
TELEPERFORMANCE USA
12.2023 - 04.2024
Order Picker
Coach
10.2022 - 12.2023
Housekeeper
Extended Stay and Suites
03.2020 - 01.2021
Medical Billing & Coding - College
University of Phoenix-Online Campus
Music - High school
Curie Metro high school
High School Diploma -
University of Phoenix-Online Campus
High School Diploma -
Curie Metro High School