April Barnett
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Aspirion Health Resources LLC, excelling in customer support and problem resolution. Recognized for enhancing operational efficiency and increasing customer satisfaction through effective communication and team collaboration. Proficient in data entry and MS Office, consistently achieving performance targets while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
AR ACCOUNT FOLLOW UP REP
Aspirion Health Resources LLC
Las Vegas, NV
09.2015 - Current
- Managed patient accounts, ensuring timely resolution of billing inquiries and discrepancies.
- Collaborated with healthcare providers to obtain necessary documentation for insurance claims processing.
- Trained new representatives on protocols and best practices for effective communication and problem resolution.
- Developed and implemented process improvements, enhancing operational efficiency within the team.
- Analyzed claim denials to identify trends and recommend solutions for improved approval rates.
- Led initiatives to streamline workflows, resulting in reduced turnaround times for claims submissions.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth and development.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Provided valuable input resulting in new opportunities for growth and development.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Collaborated with team members to achieve monthly sales targets.
- Increased efficiency and team productivity by promoting operational best practices.
Store Manager
Sl Investments LLC DBA Carl's JR
Las Vegas, NV
02.2010 - 09.2015
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Led team recruitment, training, and performance evaluations to enhance employee engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies that increased customer traffic and sales revenue.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Lower Lake High School
Lower Lake, CA06-2001
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Adaptability and flexibility
- Effective communication
- Customer service excellence
- Reliability
- Calm and professional under pressure
- Problem-solving skills
- Problem resolution
- Computer skills
Timeline
AR ACCOUNT FOLLOW UP REP
Aspirion Health Resources LLC
09.2015 - Current
Store Manager
Sl Investments LLC DBA Carl's JR
02.2010 - 09.2015
High School Diploma -
Lower Lake High School