Kathy Osborne
Laurens,SC
Summary
Hardworking, Committed, Motivated Patient Services Representative with background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Accounts receivable, sending claims, denial resolution, calling insurance companies, assisted with denial workqueue, special projects.
Overview
38
38
years of professional experience
Work History
AR Follow up rep
Prisma Health
Greenville, SC
04.2024 - Current
- Accounts Receivable, follow up with payors for patient payments
- Email claims and documentation
- Call Insurance companies
- Denial resolution
- Special projects
Patient Service Representative
Prisma/ Laurens Family Medicine
Laurens, SC
2/20/22 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
Invoice Clerk
Walmart
Laurens, SC
11.1987 - 02.2022
I worked 34 years at Walmart, I worked as Invoice Clerk for 18 years, Accounting Clerk 3 years, Claims and UPC Clerk 3 years, Receiving Clerk
3 years, Department manager 4 years, Team Lead 1 year and Stocking TA for 1 Year, Customer Service Manager 6 months and office assistant 6 months.
Education
Career Diploma - Medical Billing And Coding
Ashworth College
Norcross, GA09.2020
Skills
- Appointment Confirmation
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Payment Collection
- Medical Insurance
- Appointment Scheduling
- Problem resolution
- Detail orientation
- Time management
- Medical billing
- Patient documentation
- Effective communication
- Accounts Receivable
- Multitasking and organization
- Team leadership
- Special projects
Timeline
AR Follow up rep
Prisma Health
04.2024 - Current
Invoice Clerk
Walmart
11.1987 - 02.2022
Patient Service Representative
Prisma/ Laurens Family Medicine
2/20/22 - Current
Career Diploma - Medical Billing And Coding
Ashworth College