April Berni

• Verified insurance and communicated coverage to staff and patients.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Filed and tracked insurance claims and communicated claims status to patients.
• Obtained prior authorization and precertification for outpatient procedures.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Increased team efficiency with development of comprehensive training materials on insurance protocols.
• Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Posted payments to accounts and maintained records.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Generated, posted and attached information to claim files.
• Calculated adjustments, premiums and refunds.
• Collected premiums and issued accurate receipts.
• Maintained confidentiality of patient finances, records, and health statuses.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Fabricating all treatment plans and proposing treatment and financing options with all patients

• Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
• Helped patients complete necessary medical forms and documentation.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff
• Completed new patient registrations in software to create accurate and comprehensive
• Prepared and processed patient referrals
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Received and routed laboratory results to correct clinical staff members.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
• Collaborated with the dental team to develop customized treatment plans for individual
• Improved dental procedure outcomes with accurate preparation of filling and crown materials.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.

• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Improved dental procedure outcomes with accurate preparation of filling and crown materials.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.