April Boggan

● Interact with customers to address their concerns, answer their questions, and assist them with their needs.

● Answer customer phone calls and emails, responding to customers' questions and concerns.

● Listening to customers' concerns and handling complaints and returns.

● Giving detailed explanations of services or products

● Reviewed customer data to assess current issues and determine potential solutions.

● Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

● Answered 40+ inbound calls per day and directed to designated individuals or departments.

● Escalated customer concerns store issues in inventory requirements to supervisors.

● Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

● Informed customers about billing procedures, processed payments and provided payment option set up assistance.

● Met or exceeded revenue objectives by promoting DIRECTV to customers during service, account and sales follow-up calls.

● Assisted approximately 30-40 customers each day with DIRECTV concerns and questions.

● Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

● Implementing classroom instruction and presentation to help students learn and apply concepts such as math, English, science, and reading to students first through third grade.

● Assessing and evaluating students abilities, strengths, and weaknesses.

● Preparing students for standardized tests.

● Communicating student progress to parents.