April Bostic

Coordinated logistics for events, managing timelines and vendor relationships.

Developed event themes and concepts, ensuring alignment with client vision.

Conducted site visits to assess venues for suitability and accessibility.

Scheduled and booked venues, sent invitations, and served as the primary point of contact for vendors and clients.

Managed budgets, tracking expenses and negotiating with suppliers effectively.

Created promotional materials, enhancing visibility through social media platforms.

Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.

Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.

Facilitated post-event evaluations with clients and internal teams

• Developed event themes and concepts to ensure successful execution of events.
• Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
• Coordinated with internal teams to ensure timely delivery of products and services for events.
• Sourced venues for events in accordance with client needs and preferences.

• Assisted in the implementation of new technologies and systems to improve efficiency.
• Conducted regular maintenance checks on computers, servers, and other IT equipment.
• Provided technical support for users experiencing hardware or software issues.
• Performed troubleshooting to diagnose and resolve complex technical problems.
• Walked customers through common phone hardware and software configurations to maximize service functionality.
• Demonstrated advanced product knowledge to solve customer issues.
• Worked with internal teams to deliver accurate information to customers and service accounts.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• Assisted customers with selecting plants, flowers, and gardening supplies.
• Cultivated and maintained garden displays throughout the store.
• Provided advice to customers on how to care for their plants and gardens.

• Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
• Assessed customer needs and provided solutions to resolve their issues in a timely manner.
• Provided accurate information about products or services to customers.
• Researched required information using available resources.
• Identified and escalated priority issues as needed.
• Utilized computer technology to handle high volume of calls in a timely manner.
• Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.