April Branch
Watha,NC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets
Overview
11
11
years of professional experience
Work History
Food and Nutrition Services Supervisor
Duplin County Social Services
01.2024 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responsible for working with unit members and setting both program and professional goals and objectives.
- Responsible for organizing, directing, and monitoring the daily operations of the unit; including coordination of case worker caseloads.
- Directed and supervised team of 15 employees in daily operations.
Food and Nutrition Services Supervisor
Wake County Social Services
02.2022 - 11.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Income Maintenance Caseworker II
Pender County Social Services
04.2016 - 01.2022
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Assessed and documented the financial, medical, and other needs of clients.
- Provided information to clients regarding available services and resources.
- Ensured compliance with applicable regulations and procedures.
Income Maintenance Caseworker III
Duplin County Social Services
08.2013 - 04.2016
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Provided information to clients regarding available services and resources.
- Maintained accurate records of case notes and progress reports.
- Ensured compliance with applicable regulations and procedures.
- Interpreted policies, laws, and regulations relevant to assigned caseloads.
Education
B.S. - Criminal Justice
Fayetteville State University
01.2012
High School Graduate -
Pender High School
01.2006
Skills
- NC Fast System
- Crisis & LIEAP Programs
- Operations Management
- Policy Enforcement
- Training and mentoring
- Employee Motivation
- Staff Management
- Process Improvement
- Schedule development
- Data Analytics
- Goal-Oriented
- Complex Problem-Solving
References
References available upon request.
Timeline
Food and Nutrition Services Supervisor
Duplin County Social Services
01.2024 - Current
Food and Nutrition Services Supervisor
Wake County Social Services
02.2022 - 11.2023
Income Maintenance Caseworker II
Pender County Social Services
04.2016 - 01.2022
Income Maintenance Caseworker III
Duplin County Social Services
08.2013 - 04.2016
B.S. - Criminal Justice
Fayetteville State University
High School Graduate -
Pender High School
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