April Brockway
Gays Mills,WI
Summary
Experienced health and human services professional specializing in trauma-informed care, crisis response, and digital communication. Skilled in building trust through active listening, guiding individuals in coping strategies, and supporting vulnerable populations with empathy and confidentiality. Energetic recent graduate with a natural ability to understand others intellectually, culturally, and emotionally. Compassionate and determined to deliver high-quality care while prioritizing the needs of those served.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Crisis Text Line
12.2022 - Current
Bartender
Halver’s Town Tap
02.2021 - Current
- Attempt to limit liability associated concerns related to customer consumption of alcoholic beverages
- Demonstrate trustworthiness by balancing cash receipts
- Display friendly, outgoing, and energetic customer service to create a warm and fun atmosphere for guests
- Regularly clean and sanitize glasses, utensils, bar equipment, bar area, work areas, and tables
Mail Carrier
United States Postal Service
01.2009 - 01.2020
- Sorted letters, post cards, flats (magazines, newspapers, political mailers, etc.), and parcels (packages) according to delivery sequence
- Delivered letters, documents, and parcels to businesses in homes with precision
- Effectively communicated and resolved residential and business customer concerns in a confidential manner
- Accountable for timely, organized, and safe delivery
- Ensured the proper sign off procedures for receipt of packages and express/special mail, and obtained signed receipts for registered, certified, and insured mail
Manager
La Crosse Mail & Print Solutions, Inc.
08.2001 - 03.2014
- Trained/instructed employees in job duties and performance standards
- Provided employees with guidance and knowledge in handling difficult or complex problems or in resolving equipment issues
- Maintained customer contact while insuring internal execution through focused project management
- Organized workflow to meet specifications and deadlines of projects
- Supervised the work of production employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
5th and 6th Grade Youth Volleyball Coach
City of La Crosse- Parks, Recreation & Forestry Department
08.2002 - 11.2004
- Organized, conducted, and evaluated team practices and training sessions on a regular basis to ensure team's progress
- Trained student-athletes in fundamental volleyball mechanics and techniques and reviewed performance of individual players for providing feedback
- Developed and implemented strategies to achieve effectiveness in students' physical fitness
- Administered team spirit and facilitated sportsmanship, social development and positive relationships in student-athletes
Education
Bachelor of Arts Degree - Health and Human Services
University of Arizona Global Campus (UAGC)
07-2025
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy (UMA)
01.2022
Skills
- Written and verbal communication
- Decision-making skills
- Problem solving skills
- Critical thinking skills
- Trustworthy
- Adaptability
- Multicultural competency
- Relationship building
- Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Access, Teams)
Certification
- CPR and First Aid, Noah's Ark Waterpark, Wisconsin Dells, WI
- Red Cross Lifeguard Certification
- CPR and First Aid Certification
- American Swimming Coaches Association Certification
Key Qualifications
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Wellness
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Self-Care
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Crisis Counselor
Crisis Text Line
12.2022 - Current
Bartender
Halver’s Town Tap
02.2021 - Current
Mail Carrier
United States Postal Service
01.2009 - 01.2020
5th and 6th Grade Youth Volleyball Coach
City of La Crosse- Parks, Recreation & Forestry Department
08.2002 - 11.2004
Manager
La Crosse Mail & Print Solutions, Inc.
08.2001 - 03.2014
Bachelor of Arts Degree - Health and Human Services
University of Arizona Global Campus (UAGC)
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy (UMA)
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