April Brodhead
Los Angeles,CA
Summary
Dynamic bartender and hospitality professional with over eight years of experience in high-volume, fast-paced restaurant and event settings. Expertise in crafting quality cocktails efficiently while managing multiple orders and maintaining a friendly, welcoming atmosphere. Renowned for delivering exceptional guest service, possessing strong product knowledge, and thriving under pressure to drive sales and foster repeat business. Committed to creating memorable experiences that elevate customer satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Consultant
Pet Food Express
Los Angeles, CA
01.2025 - Current
- Delivers exceptional customer service and reinforces hospitality values in a high-traffic retail environment.
- Manages POS transactions, merchandising, and cross-team coordination to maintain operational flow.
Server
IHOP
Los Angeles, CA
01.2024 - 01.2025
- Provided upbeat, efficient service during busy breakfast and lunch shifts.
- Consistently upsold beverages and menu items to enhance guest experience and increase revenue.
- Managed multiple large tables with exceptional timing and attention to detail.
Bartender / Server
CJ’s Crab Shack
Miami, FL
01.2016 - 01.2024
- Served as lead bartender in a high-volume, beachside restaurant averaging more than 400 guests daily.
- Delivered quick, consistent, and friendly service in a fast-paced environment.
- Managed bar inventory, restocked efficiently, and performed opening and closing duties to ensure smooth operations.
- Increased customer satisfaction to 95% by providing personalized recommendations and maintaining high-quality service.
Centurion Lifestyle Specialist
American Express
Sunrise, FL
01.2020 - 01.2023
- Supported elite Centurion members with high-end dining, travel, and event requests.
- Maintained exceptional attention to detail and professionalism under tight deadlines.
Server
Harry’s Pizzeria
Miami, FL
01.2015 - 01.2018
- Provided attentive and friendly service in a busy, open-kitchen environment.
- Supported bar operations and consistently achieved positive guest feedback.
Server / Bartender / Assistant Manager
Beach Nation
Los Angeles, CA
01.2015 - 01.2015
- Assisted with daily bar operations and staff training for new team members.
- Created specialty cocktails and promoted drink specials to maximize bar revenue.
Server / Expo / Runner
Hard Rock Café
Los Angeles, CA
01.2015 - 01.2015
- Supported bar and service teams during high-volume concert events.
- Coordinated food and drink delivery with precision and strong teamwork in a large, tourist-focused venue.
Event Bartender / Server
The Party Staff
Hollywood, CA
01.2012 - 01.2015
- Served beverages and cocktails at corporate events, galas, and high-profile functions.
- Maintained professionalism and composure in fast-paced, upscale environments.
- Handled bar setup and breakdown, and managed cash transactions accurately.
Skills
- Skilled in cocktail mixing, draft systems, and wine and beer service
- POS operation (Toast, Micros, Aloha)
- Stock management
- Upselling
- Team collaboration
- Sanitation & safety compliance
- Guest satisfaction
- Problem-solving
- Technical Skills: Microsoft Office
- Digital marketing basics
- Photography
- Strong time management
Certification
- California Responsible Beverage Service (RBS): #000034510775 | Expires 2027-08-16
- California Food Handler Certification: #L2S-FH-000034510776 | Expires 2027-08-15
- Customer Service Skills Diploma
- Introduction to QuickBooks
- Office 365 Administrative Tools
Languages
English: Proficient
Spanish: Beginner
Timeline
Sales Consultant
Pet Food Express
01.2025 - Current
Server
IHOP
01.2024 - 01.2025
Centurion Lifestyle Specialist
American Express
01.2020 - 01.2023
Bartender / Server
CJ’s Crab Shack
01.2016 - 01.2024
Server
Harry’s Pizzeria
01.2015 - 01.2018
Server / Bartender / Assistant Manager
Beach Nation
01.2015 - 01.2015
Server / Expo / Runner
Hard Rock Café
01.2015 - 01.2015
Event Bartender / Server
The Party Staff
01.2012 - 01.2015