April Brooks
Greeneville,TN
Summary
Hardworking and passionate career seeker with strong customer service skills, eager to secure a Patient Service Representative position with Ballad Health.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Radial Inc.
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
McDonald's
12.2021 - 09.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Customer Service Representative
ACT
02.2021 - 12.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Veterinary Assistant
Greene Co. Veterinary Medical Center
01.2019 - 08.2021
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
Education
High School Diploma -
Cherokee High School
Rogersville, TN09.2018
Skills
- Call Management
- Data Entry
- Complaint Resolution
- Product Knowledge
- Computer Literacy
- Multitasking
Timeline
Customer Service Representative
Radial Inc.
09.2022 - Current
Crew Member
McDonald's
12.2021 - 09.2022
Customer Service Representative
ACT
02.2021 - 12.2021
Veterinary Assistant
Greene Co. Veterinary Medical Center
01.2019 - 08.2021
High School Diploma -
Cherokee High School