April Brown
Covington
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
27
27
years of professional experience
Work History
Shuttle Van Driver
Alleghany Highlands Community Services
08.2024 - Current
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Ensured proper care for disabled or elderly passengers by assisting them with mobility aids such as wheelchairs or walkers when necessary.
- Completed accurate records of trip logs, time sheets, incident reports, fuel receipts, mileage sheets as required by company policies and procedures.
- Provided exceptional customer service by addressing passenger inquiries or concerns promptly, professionally, and courteously.
- Operated various types of vehicles within the shuttle fleet, demonstrating adaptability and versatility in driving skills.
- Contributed to accident prevention efforts by adhering to all traffic laws and company safety guidelines during daily operations.
- Improved overall fleet performance by diligently reporting any mechanical issues or necessary repairs to management teams.
- Increased safety standards by conducting thorough pre-trip vehicle inspections and maintaining a clean driving record.
- Participated in ongoing professional development opportunities related to transportation regulations compliance updates.
- Promoted a positive environment within the shuttle van through courteous interactions with passengers and fellow drivers.
- Maintained punctuality for pick-ups and drop-offs, ensuring smooth daily operations and customer satisfaction.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Operated with safety and skill to avoid accidents and delays.
- Followed company policies and procedures and maintained compliance with standards.
- Provided information about routes, destinations and timelines to inform passengers.
- Transported customers to and from Clubhouse..
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Remained calm and poised in emergent situations.
- Responded with ease to sudden changes in routes and schedules.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Lead Teacher Toddler Room
Rockbridge Early Learning Center
08.2022 - 01.2024
- Create and execute lesson plans using The Creative Curriculum.
- Promote the core values of the YMCA
- Build relationships with children, families, and co-workers.
- Provide a safe and nurturing learning environment.
- Cleaning and sanitizing of all surfaces as required by the licensing board.
Lead Teacher
YMCA Early Learning Center- Central
12.2019 - 08.2022
- Create and execute lesson plans.
- Promote the core values of the YMCA
- Build relationships with children, families, and co-workers.
- Provide a safe and nurturing learning environment.
- Cleaning and sanitizing of all surfaces as required by the licensing board.
Sales Associate/Cashier
Dollar General
03.2014 - 04.2019
- Provide excellent customer service.
- Operate a POS system, take payments and return change to customers.
- Pack groceries into bags and load into customers carts.
- Unpack new merchandise and place in the appropriate areas on the sales floor.
- Maintain a clean and friendly environment.
Lead Teacher
Alleghany Highlands YMCA Central Early Learning Center
10.1998 - 07.2003
- Create and execute lesson plans.
- Promote the core values of the YMCA
- Build relationships with children, families, and co-workers.
- Provide a safe and nurturing learning environment.
- Cleaning and sanitizing of all surfaces as required by the licensing board.
Education
Early Childhood Development -
Dabney S. Lancaster Community College
Clifton Forge, VA05.2020
Phlebotomy -
Dabney S Lancaster Community College
Clifton Forge, VA05.2019
Business Fundamentals - undefined
Dabney S Lancaster Community College
Clifton Forge, VA01.2019
High School Diploma - undefined
Covington High School
Covington, VA05.1996
Health Occupations - undefined
Jackson River Technical Center
Covington, VA05.1996
Skills
- Effective time management
- Skilled in digital tools
- Team leadership
- Strong work ethic
- Dependable and reliable
- Effective communication skills
- Problem-solving abilities
- Customer relationships
Timeline
Shuttle Van Driver
Alleghany Highlands Community Services
08.2024 - Current
Lead Teacher Toddler Room
Rockbridge Early Learning Center
08.2022 - 01.2024
Lead Teacher
YMCA Early Learning Center- Central
12.2019 - 08.2022
Sales Associate/Cashier
Dollar General
03.2014 - 04.2019
Lead Teacher
Alleghany Highlands YMCA Central Early Learning Center
10.1998 - 07.2003
Business Fundamentals - undefined
Dabney S Lancaster Community College
High School Diploma - undefined
Covington High School
Health Occupations - undefined
Jackson River Technical Center
Early Childhood Development -
Dabney S. Lancaster Community College
Phlebotomy -
Dabney S Lancaster Community College
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