April Brush
Machesney Park,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Am able to multi learner and always willing to learn. Would love to be a part of your team!
Overview
7
7
years of professional experience
Work History
Direct Support Professional Supervisor
Mosaic
1111 S Alpine Road
02.2021 - Current
- Supervised daily activities and provided assistance to staff.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored progress and documented patient health status changes to keep care team updated.
- Led patient or group recreational activities for enhanced patient outcomes.
- Researched community resources and services to provide accessibility and assistance to clients.
- Educated clients and family members on relevant topics to support independent living.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Financial-link cards and debit
- Trained staff
- Monitor staff
- Maintain household items
Office Manager/Unit Support Manager
East Bank
Loves Park, IL
01.2017 - 01.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Trained new cna's
- helped with admissions(taking to room weighing,skin checks etc)
- Completed Admission Packets entered all data in computer
- Completed Discharge Packets
- Answered Phone Calls etc
- Did tours of building
- Made DR.Appointments, etc
Education
Bachelor of Science - Social Work
University of Phoenix
Tempe, AZ01.2025
Skills
- ADL Support
- Chronic Disease Management
- Care Delivery
- Indirect Patient Care
- Client Documentation
- Direct Patient Care
- Behavioral Management
- Transportation
- Appointment Scheduling
Progress Documentation
- Care Plan Management
- Client Transportation
- Patient Care
- Client Support
- Medication Administration
- Behavior Redirection
- Patient Assessments
- Goal Setting
- Nutrition
- State Regulations Knowledge
- Report Generation
- Patient Education
Timeline
Direct Support Professional Supervisor
Mosaic
02.2021 - Current
Office Manager/Unit Support Manager
East Bank
01.2017 - 01.2023
Bachelor of Science - Social Work
University of Phoenix